Utibe Wisdom Wilson

UTIBE WISDOM WILSON-| - linkedin.com/in/wilsonutibe SUMMARY Virtual Assistant with 3+ years of experience supporting digital marketing, sales, and executive operations in fast-paced environments. Skilled in administrative support, customer communication, digital content scheduling, and bookkeeping. Improved customer retention and digital visibility by supporting lead engagement and social media scheduling for LitiAfrica’s hybrid campaigns, increasing engagement by an estimated 20%. Managed and maintained daily financial records for a high-traffic supermarket, enhancing accountability and reducing reporting discrepancies by 25% over two years. Streamlined data entry and team communication for distributed teams, increasing task tracking efficiency using Trello and Asana. PROFESSIONAL EXPERIENCE LitiAfrica – Remote | Port Harcourt, Nigeria Digital Marketing & Lead Engagement Assistant (Hybrid) | 2025 – Present ● Collaborated with a virtual team of 5+ to execute online content campaigns, reporting activity via Trello and Asana. ● Created and scheduled social media content across Facebook and Instagram, boosting post consistency and engagement by 20%. ● Monitored and documented lead performance using Google Sheets, improving follow-up tracking accuracy. Sundry Market – Port Harcourt, Nigeria Sales Associate / Cashier | Aug 2021 – Aug 2024 ● Handled 100+ daily financial transactions, maintaining consistent record accuracy and reducing end-of-day reconciliation errors by 30%. ● Organized inventory data and created weekly sales summaries using Google Sheets and Excel, enhancing forecasting and stock replenishment cycles. ● Promoted in-store offers and upsold products, contributing to a 10% increase in monthly sales in Q2 2023. Golden Tripod – Uyo, Nigeria Marketing & Sales Assistant | Feb 2018 – Jun 2019 ● Supported field sales operations for 10+ campaigns by tracking leads and coordinating customer follow-up, improving close rates by 15%. ● Designed and maintained outreach logs and sales activity reports using Google Docs and Sheets. ● Collaborated on local campaign schedules and marketing content preparation, increasing customer turnout during key events. Digital Suites – Port Harcourt, Nigeria Front Desk Sales Support | Sep 2017 – Dec 2017 ● Scheduled appointments and maintained transaction logs, improving client wait times and booking accuracy. ● Performed administrative data entry and managed customer communication during service resolution. EDUCATION Ordinary National Diploma – Hospitality and Tourism Management Institute of Management and Technology, Nigeria | 2010 – 2012 TECHNICAL SKILLS Project Management: Trello, Asana Office Tools: Google Workspace, Microsoft Excel, Google Sheets, Google Docs Communication: Zoom, WhatsApp Business Design & Scheduling: Canva, Instagram, Facebook CRM & Admin: QuickBooks, Email Management, Social Media Scheduling CERTIFICATIONS - Certified Virtual Assistant – Millionaire Squad (Feb 2025) - Scriptwriter – Terra for the Arts Academy (May 2025)