Utibe Wisdom Wilson

Over the course of my career, I’ve built a well-rounded skill set that blends frontline customer service, virtual assistance, content and copywriting, and confident use of modern digital tools. I’m known for staying organized in fast-moving environments, communicating clearly with diverse audiences, and learning new systems quickly to deliver dependable, high-quality work.

My experience began in retail as a mall cashier, where I handled high volumes of transactions with speed and accuracy, balanced tills, and resolved customer issues calmly and professionally. That role sharpened my attention to detail, numeracy, and ability to multitask under pressure while maintaining a warm, helpful demeanor. It also reinforced core habits I still rely on: punctuality, accountability, and treating every interaction as a chance to leave someone better than I found them.

Building on that foundation, I’ve trained and worked as a Virtual Assistant, supporting executives and teams with day-to-day operations. I manage calendars and inboxes, coordinate meetings across time zones, draft polished emails, prepare briefs, and keep projects moving with clear task lists and status updates. I’m comfortable with data entry, spreadsheet tracking, lead capture, and CRM hygiene; I document SOPs, create checklists, and maintain shared drives so information is easy to find. I also handle research, travel planning, expense logs, and light bookkeeping, safeguarding confidentiality and meeting deadlines consistently. Tools I use regularly include Google Workspace, Microsoft 365, Zoom, Slack, Trello/Asana/ClickUp, QuickBooks (basic), and CRM platforms.

Alongside operations, I craft content that is concise, accurate, and on-brand. I write website copy, social captions, blog posts, email sequences, and instructional guides that match audience intent and platform norms. I’m comfortable optimizing headlines, structuring scannable sections, and aligning tone professional, friendly, or persuasive to the goal at hand. I’ve also created ATS-friendly resumes, LinkedIn updates, and simple how-to documentation that make information clear and actionable.

Technically, I’m confident with docs, sheets, and presentations, and I learn new apps fast. I’ve explored creative tools like Blender, which gives me an eye for layout and clarity when preparing decks, one-pagers, or basic visuals.

In every role customer-facing, operational, or creative I bring reliability, empathy, and organized follow-through. I’m motivated by continuous improvement, take feedback well, and aim to deliver work that is accurate, timely, and genuinely useful to the people I support.