Unwana Paul

UNWANA PAUL UMOH Nigeria | Open to Remote Roles Operations & Systems Specialist Helping businesses scale operations and run without founder dependency PROFESSIONAL SUMMARY Operations and systems specialist for growing teams. I help businesses scale without operational chaos. I build systems that remove founder dependency. Focused on both speed and operational efficiency. Strong track record improving execution, reducing costs, and increasing performance. Experienced across logistics, clean energy, and service businesses. KEY IMPACT • Scaled logistics revenue from $10K to $93K monthly. • Reduced turnaround time from 72 hours to under 8 hours. • Cut operational and repair costs by 84 percent. • Improved profit margins to $17K to $25K monthly. • Reduced team escalations by 95 percent. • Improved execution across teams of 30 to 170 plus staff. • Enabled teams to operate without constant founder involvement. CORE EXPERTISE • Operations and Systems Design • Workflow Optimization and Execution Systems • SOP Development and Process Documentation • KPI and Performance Tracking Systems • Workflow Automation using Notion, Airtable and Zapier • Remote Team Coordination and Execution • Operational Diagnostics and Problem Solving • Cross-functional Stakeholder Management REMOTE OPERATIONS CAPABILITY • Built systems enabling teams to execute without supervision. • Coordinated distributed teams using structured workflows. • Implemented asynchronous processes to improve execution speed. • Designed KPI dashboards for real-time performance tracking. • Maintained operational control across multi-location teams. • Reduced inefficiencies through structured system design. PROFESSIONAL EXPERIENCE Regional Aftersales Operations Manager d.light Nigeria Nov 2021 – Dec 2025 • Led operational restructuring across multi-region teams. • Diagnosed inefficiencies and redesigned workflows. • Reduced turnaround time from 72 hours to under 8 hours. • Built KPI systems for performance tracking and accountability. • Designed SOPs that reduced dependency on supervision. • Improved reporting systems for better decision-making. • Coordinated distributed teams using structured workflows. • Automated processes to improve efficiency and execution. Operations and Business Analysis Consultant (Contract) Fashion Business (SME) Jul 2024 – Dec 2024 • Diagnosed operational and financial inefficiencies. • Redesigned pricing and revenue systems. • Improved profit margins to $17K to $25K monthly. • Implemented cost tracking and financial control systems. • Designed workflows aligned with business capacity. • Eliminated inefficiencies and improved execution. Business Analysis Support (Operations & Systems) Logistics Startup Nigeria (Contract) Aug 2025 – Oct 2025 • Conducted full operational diagnostics. • Redesigned dispatch and delivery systems. • Built KPI-based performance tracking systems. • Defined structured workflows and execution models. • Reduced delays and improved coordination. • Scaled revenue from $10K to $93K monthly. EDUCATION MBA, Business Administration Enugu State University of Science and Technology TOOLS & SYSTEMS • Notion • Airtable • Zapier • Google Sheets • Slack • CRM Systems • Workflow Automation Tools I build systems that remove operational chaos, improve efficiency, and help businesses run without founder dependency.