Unwana Paul

Unwana Paul, MBA Operations Systems Specialist with expertise in optimizing workflows and driving efficiency. Operations With a track record of fixing broken workflows, restructuring execution, models, and building scalable systems across clean energy, logistics, fashion, and service-based businesses. My work sits at the intersection of: Process design Operational restructuring AI-enabled workflow governance Performance and revenue optimization WHAT I DO I step into businesses where: Growth is happening, but operations are unstable Revenue exists, but structure is weak Teams are working, but systems are failing And I do one thing: Bring clarity, structure, and control into how the business runs Selected Impact A portfolio of impactful projects showcasing key metrics and outcomes that highlight my effectiveness in driving operational efficiency and scalability across various sectors. Scaled a logistics company from $10K to $93K revenue by redesigning dispatch systems, standardizing pricing, and introducing accountability structures that improved execution consistency. 830% Revenue Growth Designed and implemented AI-enabled workflow governance, reducing repair costs by 84% ($64 → $10 per unit), eliminating process bypass, and improving system accountability. 84% Cost Reduction Led a 32+ member crossfunctional team, resolving KPI misalignment and role confusion resulting in a 95% reduction in operational escalations. 95% Reduction in Escalations Redesigned PAYGO solar operations across 170+ staff, reducing turnaround time from 35 days to 5 days, improving service delivery and customer trust. 85% Operational Efficiency How I Think Diagnose Analyze current processes to identify inefficiencies and bottlenecks in operations. Structure Design optimized systems that enhance performance and scalability for business growth. Enforce Implement and monitor systems to ensure sustainable operational excellence across the organization. Industry Strengths: Focused on Key Sectors clean energy Technology Logistics Healthcare Deep expertise in solar operations, PAYGO systems, and aftersales workflow design Expertise in cloudbased solutions for operational efficiency. Specialized in dispatch optimization, pricing structures, and delivery coordination, Specialized in data management for healthcare improvement. Industry Strengths: Focused on Key Sectors Service-Based & Creative Businesses (Fashion) Business Operations & Founder-Led Companies Skilled in building pricing architecture, cost visibility, and profit structures, transforming unstable income models into consistent and scalable revenue systems. Experienced in restructuring founder-dependent businesses, building SOPs, KPI frameworks, and accountability systems that enable scale and reduce operational chaos Roles I Am Open To Head of Operations Senior Operations / Program Management Roles Fractional COO Operations & Process Design Consulting If your business is growing but your operations can’t keep up… I’m the person you bring in to fix it.