Unique Immaculate Ita
Virtual Executive Assistant
Summary
● 2+ years of supporting customers
● 2+ years of providing top-notch
administrative support, sales, and exceptional
customer service.
Nigeria (GMT+1)-LinkedIn
● Streamlined the coordination of executive-level
business activities, meticulously optimizing time
management.
● Delivered comprehensive support, drawing upon
experience in executive assistance within customer
service, research, and operations domains.
Technical Skills
● Proficient in Google & Microsoft Office Suites (Drive, Docs, Word,
Sheets, Slides, PowerPoint etc).
● CRM and Sales Tools proficiency (Zendesk, GHL, Hubspot, Intercom,
Salesforce, Pipedrive, and Fresh sales ) contributing to a 30%
improvement in support ticket resolution, customer relationship
management, and an increase in sales.
● Proficiency in project management tools (Asana, ClickUp, Monday.com,
Trello, Zapier, and Airtable) improved project efficiency by 40%.
● Proficiency in communication tools (Slack, Meet, Loom, Microsoft
Teams, Zoom, Skype) improved team communication and collaboration
by 55%.
● Skilled in Email Management tools(Gmail, Superhuman, and Hiver) with
100% accuracy.
● Advanced skills in research and travel planning, using platforms like
Airbnb, Zillow, Booking.com, Priceline, etc.
Soft Skills
● Collaboration
● Proactiveness
● Attention to details
Adaptability
Teamwork
Tenacity
Excellent Communication
Problem-solving
Time Management
Education
Bachelor of Arts, Philosophy, University of Benin, Edo State, Nigeria
Work Experience
Customer Service/Sales Representative - Your Japa Buddy (2024/07-Present) (Contract)
Your Japa Buddy is an edu-tech company that seamlessly helps you strategize your japa dream and
relocate to Brazil via the study route.
Achievements:
● Handle inbound and outbound sales inquiries via phone, social media platforms, email, and
chat.
● Evaluate leads, customer’s needs, and provides appropriate product and service
recommendations, leading to a 20% increase in customer satisfaction.
● Achieve a 98% response rate within 2 hours, enhancing communication efficiency and
customer responsiveness.
● Anticipate and address customer concerns before escalation, resulting in a 15% reduction in
overall complaint resolution time.
● Manage all email marketing systems by scheduling emails and evaluating metrics.
Research Associate and Creative Director - Kaedi Africa (2019/05-2024/11)
Achievements:
● Edited and approved over 200 articles and promotional materials before publication.
● Researched at least 5 outbound connections with potential affiliates and industry experts for
collaboration.
● Researched and analyzed new data to inform publications
● Partnered with industry experts to curate readers' experience and build a community of active
readers.
Operations Assistant (Program Manager, Creative Director, & HR) - Inspire Community Network
Foundation (2018/02 - 2023/01)
Achievements:
● Rotated through executive assistant, and HR responsibilities, showcasing a diverse skill set.
● Assisted in HR functions, including job listings, onboarding processes of 3 staff, and 20
volunteers, and contributing to an efficient HR workflow.
● Coordinated and managed up to 20 weekly virtual and in-person meetings and eventsfor the
CEO, ensuring seamless participant satisfaction.
● Developed and delivered persuasive presentations, effectively communicating the value
proposition and unique selling points to potential partners and sponsors.
