Unique Immaculate Ita

Are you overwhelmed with customer tickets, complaints, and missed SLAs? 

Is your support team struggling to keep up with growing customer demands while maintaining a high-quality service? 

I know how frustrating this can be, but it doesn’t have to be this way. 

✅ Imagine a seamless, efficient support system where: 

🔹 Every customer interaction is personalized, making them feel heard and valued 

🔹 Your customers become loyal advocates, recommending your brand to others 

🔹 Your support operations run smoothly and efficiently, reducing ticket backlogs and improving SLAs 

This is exactly what I help businesses achieve! 

Who Am I? 

I’m Unique Immaculate Ita, a customer support representative with a proven track record of delivering top-notch customer service across diverse industries and multiple channels. 

With exceptional interpersonal skills, I build strong rapport with customers, resolve issues efficiently, and elevate customer experiences through: 

📞 Phone | ✉️ Email | 💬 Live Chat | 📱 In-app Support | 🔗 Social Media 

Unlike traditional support agents, I go beyond just resolving complaints—I focus on: 

🚀 Anticipating customer needs 

🎯 Proactively solving problems 

📢 Escalating when necessary 

💡 Continuously gathering feedback to improve processes 

My Core Skills: 

💠 Customer support and help desk management 

💠 Live chat and email support 

💠 Customer relationship management (CRM) 

💠 Zendesk, GHL, HubSpot, Freshdesk, Salesforce CRM 

💠 Conflict resolution and escalation handling 

💠 Customer retention and engagement 

💠 Technical support and troubleshooting 

💠 Clear and professional communication 

💠 Time management and organization 

💠 Empathy and personalized responses 

Tools & Platforms I Work With: 

🔹 CRMs: Zendesk, Freshdesk, HubSpot, Salesforce, GHL, Intercom 

🔹 Collaboration tools: Slack, Zoom, LogMeIn, AnyDesk, Google Workspace, Microsoft Suite 

🔹 Business/workflow tools: Asana, Trello, ClickUp, Airtable, Monday.com 

🔹 Automation tool: Zapier 

Why Hire Me? 

⭐ Reliable and adaptable – I tailor my support approach to meet your business needs. 

⭐ Proactive problem solver – I anticipate customer needs and offer solutions before issues escalate. 

⭐ Efficiency and process improvement – I streamline support workflows, reduce workloads, and enhance customer satisfaction. 

⭐ Customer-centric approach – I prioritize creating experiences that build trust and long-term customer loyalty. 

Let’s Get Started! 

🚀 Are you ready to enhance your customer support operations and boost customer satisfaction? Let’s discuss how I can help you! 

📩 Send me a direct message on Upwork 

🔹 Click the "Invite to Job" button 

✅ Or simply "Hire Me Now" 

I’m excited to help you elevate your customer experience and build long-term customer relationships! 🚀