Unigwe Joy Chinyere

UNIGWE JOY CHINYERE Calabar, Cross River State, Nigeria | PROFESSIONAL SUMMARY Experienced Virtual Assistant supporting founders and client facing professionals in remote, asynchronous environments. Strong communicator focused on solving problems, reducing friction, and keeping work moving forward efficiently. Skilled in calendar and appointment management, client communication, and content workflow coordination, with a proactive approach to anticipating needs. Brings hands on experience with CRM systems, project management tools, and process optimization to manage leads, contracts, and launch support from idea through delivery. Independent, adaptable, and tech-savvy, with the ability to learn new systems quickly and use them to achieve to success. SKILLS AND COMPETENCIES • Virtual Assistance: Managed calendars and coordinated 20+ weekly meetings across time zones using Trello and Monday.com at Digital Witch, reducing scheduling conflicts by 15%. • Customer Support/Service: Resolved 90% of client inquiries within 24 hours via phone, email, and Zendesk at Digital Witch, achieving 95% customer satisfaction and increasing vendor preference from 30% to 60%. • Appointment Setting: Scheduled meetings and prepared briefing notes for 10+ staff at Digital Witch and M.H Obi Associate improving preparation efficiency by 15% using ClickUp and Google Suite. • CRM Proficiency: Administered Zoho and HubSpot for client tracking and data entry at Digital Witch, reducing processing errors by 10% through rigorous verification. • Administrative Support: Streamlined document and tender management systems at M.H Obi Associate, reducing retrieval time by 20% using Excel and custom digital forms. • Communication: Delivered clear presentations and client interactions at M.H Obi Associate, enhancing recording continuity by 10% through effective script preparation. • Process Optimisation: Implemented policy updates and workflow tools at M.H Obi Associate, saving 10 hours weekly in administrative tasks. • Technical Tools: Utilised Microsoft Office (Excel, Word, PowerPoint) and Google Workspace at Digital Witch and M.H Obi Associate to maintain 100% record accuracy. PROFESSIONAL EXPERIENCE Administrative Officer/Customer Service Representative M.H Obi Associate, Owerri, Nigeria | January 2023 – 2/ 2024 Customer Service Representative Digital Witch, Nigeria | 4/ 2024 – 1/ 2025 Teacher (NYSC) Sure Foundation International School, Calabar, Nigeria | 5/ 2025 – Till date EDUCATION Bachelor of Science, Economics Imo State University, Owerri, Imo State, Nigeria – 2023 WAEC Methodist College Okigwe, Imo State, Nigeria – 2016 CERTIFICATIONS • In-Demand IT Skills Training – Digital Witch Support Community (2025) • Customer Service, Problem Solving, Troubleshooting – Udemy (2025) • Technical Support Fundamentals – Coursera (2025) • Microsoft Office Specialist, ICT Training Center (2020)