Unigwe Joy Chinyere

I am a highly organized and dedicated Virtual Assistant with strong experience in administrative support, customer service, calendar management, booking systems, and CRM organization. My goal is to help business owners save time, stay organized, and create smooth systems that improve their daily workflow. I bring a combination of professionalism, attention to detail, and excellent communication skills that allow me to support clients efficiently and consistently.

Over time, I have developed the ability to manage multiple tasks while staying focused on accuracy and deadlines. I assist clients with email management by organizing inboxes, creating folders and filters, setting up automatic responses, and helping them maintain clear communication with leads and customers. I also handle calendar management, including scheduling meetings, coordinating appointments, sending reminders, and preventing double-bookings through tools like Google Calendar, Outlook, Calendly, Acuity, and TidyCal.

I have strong customer support experience and can handle inquiries, complaints, and follow-ups with professionalism and empathy. I am familiar with tools such as Hubspot, Freshdesk, Zendesk, Gmail, and Helpdesk inbox management. My approach is patient, solution-focused, and centered on creating a positive experience for every customer or client I interact with.

I also work with productivity and project management tools such as Monday.com, ClickUp and Notion, where I create task systems, workflows, dashboards, templates, and recurring processes for clients who want an organized business setup. I can build booking systems, CRM sheets, client pipelines, follow-up trackers, automation flows (Zapier/Make), and reporting systems that help business owners save time and track performance more accurately.

Some of the services I offer include:

• Administrative and executive assistance

• Email and calendar management

• Customer support (email, tickets, live chat)

• Booking and scheduling system setup

• CRM updates and lead tracking

• Data entry and documentation

• Task organization and workflows

• Social media VA support

• Automation setup for repetitive tasks

• Preparing reports, summaries, and client updates

I am reliable, proactive, and quick to learn any tool required by a client. I take pride in delivering high-quality work, maintaining confidentiality, and staying consistent with communication. My goal is to become a long-term support system for my clients and provide value by handling their back-end operations so they can focus on growth and strategy.

If you are looking for a Virtual Assistant who is committed, flexible, and passionate about helping businesses run smoothly, I would be excited to support you.