Unigwe Joy Chinyere

I help businesses run smoothly by bringing structure, accuracy, and reliable support to their daily operations. What I offer companies is time savings, organized systems, and dependable execution, so leaders can focus on growth while I handle the details that keep everything moving. I work with precision, consistency, and a strong sense of ownership, ensuring tasks are completed correctly and on time.

I am a highly organized and dedicated virtual assistant with strong experience in administrative support, customer service, calendar management, booking systems, and CRM organization. My focus is on creating clear workflows, maintaining organized systems, and supporting teams in a way that improves efficiency and reduces daily stress. I bring professionalism, attention to detail, and strong communication skills to every task I handle.

Over time, I have developed the ability to manage multiple responsibilities while maintaining accuracy and meeting deadlines. I support clients with email management by organizing inboxes, creating folders and filters, setting up automated responses, and ensuring clear communication with leads and customers. I also manage calendars by scheduling meetings, coordinating appointments, sending reminders, and preventing double bookings using tools such as Google Calendar, Outlook, Calendly, Acuity, and TidyCal.

I have solid customer support experience and handle inquiries, complaints, and follow-ups with professionalism, empathy, and a solution focused approach. I am familiar with tools such as HubSpot, Freshdesk, Zendesk, Gmail, and helpdesk inbox systems, and I prioritize creating positive, consistent experiences for every customer interaction.

In addition, I work with productivity and project management tools including Monday.com, ClickUp, and Notion to create organized task systems, workflows, dashboards, templates, and recurring processes. I also set up booking systems, CRM sheets, client pipelines, follow-up trackers, automation flows (Zapier/Make), and reporting systems that help businesses save time and track performance more effectively.

Services I provide include:

• Administrative and executive assistance

• Email and calendar management

• Customer support (email, tickets, live chat)

• Booking and scheduling system setup

• CRM updates and lead tracking

• Data entry and documentation

• Task organization and workflow creation

• Social media VA support

• Automation for repetitive tasks

• Reports, summaries, and client updates

I am reliable, proactive, and quick to adapt to new tools and systems. I take confidentiality seriously, maintain clear communication, and consistently deliver high-quality work. My goal is to become a long-term support partner, helping businesses stay organized, efficient, and prepared for growth.

If you are looking for a Virtual Assistant who brings structure, accuracy, and dependable support to your operations, I would be glad to work with you.