Umer Balaj

 Certified Salesforce Architect with 7+ years of experience designing and executing scalable cloud-based CRM ecosystems across Sales, Service, and Experience Cloud platforms. Proven expertise in delivering 20+ multi-cloud implementations, automating workflows via Pardot, and integrating third party platforms including HubSpot, Stripe, and QuickBooks. Certified in Platform Developer I & II, App Builder, Admin, and Pardot Specialist. Skilled in leading end-to-end SDLC processes, Agile collaboration, and mentoring cross-functional engineering teams. Recognized for minimizing manual tasks by 50%, raising platform adoption by 70%, and streamlining operational processes by 40% using CRM automation and performance tuning strategies