Ukamaka Okonkwo

Ukamaka Okonkwo Nigeria | Remote-Ready & Flexible Across Time Zones - | - Career Summary Virtual Assistant with over four years of experience providing executive and administrative support while managing multiple tasks efficiently. Skilled in email and calendar management, customer communication, and CRM systems, ensuring seamless business operations. Adept at using project management tools like Slack, Trello, and Microsoft Teams to streamline workflows, enhance collaboration, and improve overall efficiency by 65%. Known for reducing client churn by 40% through proactive support and problem-solving, while keeping daily operations structured and organized for busy professionals. Core Skills Email & Calendar Management – Scheduling, inbox organization, appointment setting Customer Service & CRM – Microsoft Dynamics, Salesforce, Zendesk Administrative Support – Data entry, document management, travel arrangements Communication & Client Relations – Professional email handling, stakeholder engagement Productivity & Collaboration Tools – Microsoft Office Suite, Google Workspace, Slack, Zoom, Microsoft Teams Basic Bookkeeping & Expense Tracking – Sage Accounting, invoice processing Work Experience Executive Assistant 2022 - 2025 Remote Consult Managed executive calendars and emails, ensuring smooth daily operations. Scheduled and coordinated 34+ high-level meetings monthly, reducing conflicts by 30%. Monitored and responded to customer inquiries across multiple channels, achieving a 60% first-contact resolution rate. Organized email inboxes, flagged priority messages, and ensured timely responses. Administrative Support 2020 - 2022 Investment Enterprise Handled email correspondence and scheduled appointments for senior executives. Maintained organized calendars, ensuring no missed deadlines or double bookings. Processed and reconciled financial transactions with precision, reducing errors by 30%. Improved document management efficiency by 25%, making retrieval faster and easier. Education University of Nigeria Nsukka (UNN) Bachelor of Science in Accountancy Second Class Honors - 3.89 Digital Witch Support Community Virtual Assistance & IT Support Training Key Achievements Saved executives an average of 10+ hours per week through efficient email and calendar management. Improved customer response time by 40%, increasing satisfaction and retention. Recognized for maintaining a 99% accuracy rate in scheduling and document organization.