Ukamaka Okonkwo

𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐝 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 𝐚𝐧𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐒𝐩𝐞𝐜𝐢𝐚𝐥𝐢𝐬𝐭 | 𝐃𝐫𝐢𝐯𝐢𝐧𝐠 𝐂𝐥𝐢𝐞𝐧𝐭 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧, 𝐑𝐞𝐭𝐞𝐧𝐭𝐢𝐨𝐧, 𝐚𝐧𝐝 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐆𝐫𝐨𝐰𝐭𝐡

I specialize in delivering exceptional customer service and virtual assistance that ensures clients feel valued, supported, and empowered. With over 4 years of experience in remote support, account management, and administrative assistance, I help businesses optimize operations, retain customers, and achieve measurable results.

☑️ 𝐂𝐨𝐫𝐞 𝐒𝐤𝐢𝐥𝐥𝐬 𝐚𝐧𝐝 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞:

• Customer Support Excellence: Proficient in handling inquiries via email, phone, social media, and live chat, ensuring prompt resolutions and positive experiences.
• Virtual Assistance: Skilled in calendar management, data entry, appointment scheduling, and email management, enabling seamless administrative operations.
• CRM & Tools Proficiency: Experienced with Microsoft Dynamics, Salesforce, HubSpot, Zendesk, Freshdesk, and Monday.com for efficient task management, data tracking, and client relationship management.
• Data Management & Reporting: Competent in data entry, report generation, and spreadsheet management using Microsoft Excel, ensuring accuracy and organization.
• Process Optimization: Adept at identifying inefficiencies and streamlining workflows to enhance productivity and operational efficiency.
• Customer Retention Strategies: Increased customer satisfaction scores by 60%, reduced churn by 35%, and achieved a 60% first-contact resolution rate through tailored solutions and attentive support.
• Remote Work Expertise: Proficient in using tools like Slack, Zoom, Trello, Click up, Microsoft Teams, and Google Workspace for effective remote communication and collaboration.

☑️ 𝐖𝐡𝐲 𝐖𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 𝐌𝐞?

I bring a proactive, detail-oriented, and results-driven approach to every role. Whether it’s supporting executives as a virtual assistant, resolving customer concerns, or managing accounts, my focus is on exceeding expectations, driving client loyalty, and contributing to business success.

Let’s connect to discuss how my skills in customer service, virtual assistance, and administrative support can help your business thrive in today’s fast-paced, customer-centric world.