Ukala Ezinne

UKALA EZINNE ACHARA LANE, ABA, ABIA, NIGERIA - ▪-https://linkedin.com/in/ukala-ezinne SUMMARY Experienced in restaurant management and customer support with expertise in basic restaurant reporting tools, efficient in utilizing various CRM tools, workflow and automation tools such as HubSpot, Asana, Trello, Calendly, and others to enhance connectivity, productivity and resource optimization. EXPERIENCE Assistant Restaurant Manager Sept 2021 – Present Food Concepts Plc. Nigeria • Recruited and Onboarded staff using WYZE • Generated daily, weekly and monthly financial reports such as Business Profit and Loss report, Gross Profit Analysis, Cost Benefit Report, Inventory Management. • Conducted stock analysis and implemented measures to optimize inventory. • Conducted team development and training to boost team growth and skills. • Utilizing store KPIs to track store progress and report • Conducted monthly Cost of Sales (COS) reconciliation and EBITDA calculation. Digital Witch IT Support Customer Support Representative (Intern) • • • • • May 2024– August 2024 Involved in registration and onboarding of new students into the new session Managed the calendar and appointments of team mates and CEO. Assisted in email and chat support of the company Drafted new session course curriculum for the new students using Google sheet and PowerPoint. Involved in research of new work tools for the new sessions EDUCATION Abia State University. Nigeria BSc. Plant Science and Biotechnology May 2013- Sept 2017 SKILLS • Customer relation management (CRM) tools such as HubSpot, Freshdesk • Workflow and automation tools such as Zapier, Make.com, Asana, Trello • Google/MS office Workspace • Appointment and travel bookings • • Lead generation tools such as Lemlist, Apollo.io Business reports such as Cost Benefit, Stock Movement, Inventory REFERENCE Ekwutosi Cynthia Okeh Founder/CEO Digital Witch IT Support - Amadi Celestina Restaurant Manager Chicken Republic, Factory Rd, Aba, Abia State, Nigeria - UKALA EZINNE Page 2