Ugwu Chinenye Precious

As a dynamic Business Manager at Mmayie High Tech Ltd, I drive growth and innovation within the electronics and IT sectors through strategic planning and execution. My role involves crafting business strategies aligned with market trends to enhance profitability while leading cross-functional teams to achieve operational excellence and customer satisfaction. With a keen eye on market trends, I utilize data-driven insights to inform strategic decisions and guide the company's growth trajectory.

My freelance career as a Social Media and Digital Marketing Manager has honed my ability to elevate brand visibility and engagement through creative social media campaigns and digital strategies. I specialize in obtaining Google Business profile verifications and creating impactful landing pages that consolidate brand presence and drive customer interactions. My strategic approach has resulted in over 300 monthly customer interactions, solidifying my reputation as an expert in digital marketing.

My tenure as a Google Contributor at Nnamdi Azikiwe Stadium underscores my ability to manage customer inquiries and streamline event planning processes, ensuring a seamless experience for both customers and management. My focus on building strong relationships and delivering accurate information has been pivotal in enhancing customer satisfaction.

Previously, as a Customer Service Specialist at Mmayie High Tech Ltd, I achieved a remarkable 30% increase in customer satisfaction scores over two years by championing service improvements and leveraging in-depth product knowledge. My dedication to a customer-first approach earned me the ‘Employee of the Year’ award in 2022, and my leadership skills were demonstrated in managing a team of 15 representatives to provide exceptional support to high-end customers.

My academic background includes a Post Graduate Diploma in Education from Abia State University and a Higher National Diploma in Cooperative Economics and Management from the Institute of Management and Technology, Enugu. This educational foundation complements my professional experience, equipping me with the skills to lead and innovate in complex business environments.

I am passionate about fostering a culture of innovation and excellence in every role I undertake, continuously exploring new technologies and solutions to enhance business processes and customer experience. I welcome networking opportunities and collaborations with industry leaders, recruiters, and forward-thinking organizations to drive mutual growth and success.