Ugwa Shalom

 UGWA UDOKA SHALOM -EXECUTIVE VIRTUAL ASSISTANT-- www.linkedin.com/in/ugwashalom Data Entry |Web Research |Email Management |Customer Support Administrative Virtual Assistant with 1year experience of providing Executive level support and managing high volume customer inquiries. Skilled in effective inbox and calendar management, accurate data entry, and comprehensive web research and data mining. Strong communication and time management skills, with a commitment to maintaining data accuracy and enhancing client satisfaction across multi platforms. Work Experience Executive Virtual Assistant Aug 2024-Oct 2024 Iyke Global-(CEO)Remote Provide high level executive support, including inbox management, calendar management and preparing presentations. Handle and organize over 1,000 data entries per month across multiple projects to ensure data reliability. Conduct web research and data mining projects, gathering targeted information and compiling data to support decision decision-making processes. Customer Support RepresentativeFeb 2024-July 2024 Darlington ExpressRemote Delivered high quality customer support by effectively managing an average of 100+ enquiries daily, achieving a 95% first contact resolution rate. Ensured a positive customer experience through clear communication and excellent phone etiquette. Reduced response time by 25% through prioritizing tasks and managing enquiries across multiple platforms, constantly maintaining a response time of under 24 hours to enhance customer satisfaction. Skills Data Entry and Data Management Web research and Data Mining Email Management Organizational Skills Customer Service and Support Problem Solving Skills Communication and Phone Etiquette Time Management Scheduling Multi-Platform Support Education/Certification University of Nigeria, Enugu BSc -Business Education ALX Africa Virtual Assistance Training -Sept.2024