Ugwa Shalom

I help businesses streamline customer operations, resolve support issues quickly and improve customer satisfaction. I am an empathetic and customer focused Customer Support Specialist with hands-on experience in CRM tools, ticketing systems, lead generation.

I am proficient in HubSpot, CRM, Zendesk, Zapier, Freshdesk, Calendly, Trello, Slack, Google workspace and Microsoft Office, ensuring seamless communication and efficient support. My goal is to help your business deliver a smooth customer experience, retain more clients and streamline support operations.

Companies hire me to:

• Reduce customer response times and improve ticket resolution efficiency.
• Organize and maintain clean CRM pipelines.
• Automate repetitive tasks to save time and increase productivity.
• Assist with lead generation, prospect research and appointment scheduling.