Ugochukwu Onuigbo

UGOCHUKWU MARVELLOUS ONUIGBO Abuja, Nigeria ♦ H: - ♦ C: - ♦-♦ http://linkedin.com/in/ugochukwu-onuigbo ​ PROFESSIONAL SUMMARY ​ Versatile and results-driven customer service professional with 3 years of experience supporting clients across fintech, hospitality, and e-commerce industries. Skilled in resolving complex inquiries across chat, email, and phone channels, with a strong command of CRM tools and remote work systems. Known for clear, professional communication in fluent English and meticulous adherence to SOPs to ensure accurate and timely responses. Adept at using CRM tools, managing high-volume tickets, and maintaining organized documentation. Committed to enhancing customer satisfaction through empathy, technical expertise, and efficiency. ​ SKILLS ​ ●​CRM Software Proficiency (Zendesk, Freshdesk, Hubspot, Salesforce) ●​Effective Communication (Written and Verbal) ●​Ability to Work in Fast-Paced Environments ●​Platform Navigation and Technical Support ●​Task Prioritization ●​Remote collaboration (Slack, Dingtalk, Google Workspace) ​ ●​Client Relationship Management ●​Problem Solving and Troubleshooting ●​Time Management ●​Client Relationship Management ●​Track Record of Meeting KPIs ●​Basic Knowledge of Cloud security and IT support. ●​Cross-Cultural Communication WORK HISTORY ​ Customer Success Intern, Liquid Markets -) Remote ●​ Onboarded new customers to ensure smooth transitions and foster high satisfaction rates, demonstrating strong attention to detail and customer service expertise. ●​ Provided real-time support via live chat, addressing inquiries about trading accounts and platform navigation, showcasing excellent written and verbal communication skills. ●​ Assisted customers in understanding trading strategies, enhancing their engagement with the platform and building rapport. ●​ Resolved customer concerns, promptly addressing issues and escalating complex cases to senior team members when needed, demonstrating problem-solving and teamwork. ●​ Collaborated with cross-functional teams to drive customer success and revenue growth, reinforcing the importance of team synergy in customer support. Customer Service Specialist, FairMoney Microfinance Abuja -) Hybrid ●​ Managed a high volume of inbound and outbound calls, ensuring timely, clear, and effective communication with customers regarding their accounts. ●​ Negotiated payment arrangements and settlements, utilizing strong negotiation and problem-solving skills to manage customer concerns and achieve collection targets. ●​ Investigated and resolved customer disputes and complaints, demonstrating thorough troubleshooting and investigative skills. ●​ Worked effectively in a fast-paced environment, managing multiple customer accounts and ensuring the timely resolution of outstanding issues, showcasing strong time management and organizational abilities. Customer Service Specialist, Alpha CX (2025-Present) Remote ●​ Delivered high-quality customer support via email, and phone, ensuring prompt and effective resolution of customer inquiries. ●​ Meticulously followed Standard Operating Procedures (SOPs) to ensure accurate, timely, and consistent responses across all support channels. ●​ Maintained well-organized records of customer interactions and case resolutions using CRM tools. ●​ Demonstrated strong remote work discipline, quickly adapting to digital tools and workflows in a fast-paced environment. ●​ Communicated fluently and professionally in English, maintaining a clear and polished accent to enhance customer experience. ​ EDUCATION ​ Bachelor of Arts: FRENCH, 2018 Nnamdi Azikiwe University Awka, Anambra State. SENIOR SECONDARY SCHOOL CERTIFICATE: W.A.E.C, 2010 Ovom Girls' High School Aba Abia State. ​ Available on request REFERENCES ​