Ugochukwu Onuigbo

I help fast-growing startups and established businesses turn their customer support into a retention engine and not just a complaint inbox.

With 3+ years of remote experience in customer service and account management, I specialize in building strong relationships, resolving issues quickly, and retaining high-value clients through proactive, strategic and empathetic communication.

🔹 What I bring to your team:

✅ Mastery of tools like Freshdesk, Zendesk, Hubspot, Asana, Mailchimp, Shopify, Gorgias, Intercom etc.

✅ Experience as a liaison between customers and internal teams; support, billing, product, and sales.

✅ High-volume ticket handling (80+ per day) with a 95%+ CSAT.

✅ Skilled in upselling, onboarding, and account health tracking.

✅ Clear, warm communication, even under pressure.

✅ Ownership mindset: I don’t just answer tickets, I fix broken workflows

I don’t ghost clients, drop the ball, or make excuses. I get the job done and I bring kindness with it. This is because I take pride in high-quality work and services.

I help businesses reduce churn, increase CSAT, and stay ahead of customer pain points.

If you need someone who can own the customer experience and not just react to it , I’d love to support your team.

📩 Let’s connect and talk about how I can make your customers feel heard, supported, and ready to stay.