Ufo Precious

Precious Ufo - ·-Anambra State, Nigeria PROFESSIONAL SUMMARY Experienced Virtual Assistant with 2 years of experience providing excellent administrative support in various settings. Skilled in managing schedules, handling emails, organizing travel arrangements, scheduling meetings, and accurately entering data. Known for being adaptable and quickly learning in different work environments, ensuring smooth integration and efficient task completion. Committed to improving productivity and optimizing business operations through proactive organization and effective support strategies. SKILLS Communication Scheduling Email Management Tech Savviness Proactivity Self-Motivation Time Management Problem-Solving Organization Attention to Detail Email Management Calendar Management Google Workspace / Microsoft Office Data Entry PROFESSIONAL EXPERIENCE Mimi’s Hairs Customer Service Representative November 2021 - Current Demonstrated deep product knowledge to effectively assist customers with inquiries, ensuring accurate information and providing personalized recommendations. Proactively engaged with customers to recommend products tailored to their preferences, achieving a customer satisfaction rate exceeding 50%. Tracked customer inquiries and facilitated ordering processes to ensure a seamless customer experience. Monitored and updated customer service software to manage interactions and track customer satisfaction levels. Handled customer interactions with professionalism, ensuring high levels of satisfaction and positive experiences. Collaborated with marketing team to create content for social media posts and campaigns aimed at improving brand awareness and customer interaction. Utilized social media management tools to schedule posts and track performance metrics. Somis Fashion Store Virtual Administrative Assistant July 2019 - April 2021 Collaborated directly with the CEO to arrange and coordinate meetings, appointments, and calendar management, ensuring seamless coordination and resolution of any scheduling conflicts. Optimized operations and prioritized tasks, enabling the CEO to enhance productivity and focus on strategic objectives. Managed confidential and sensitive information with discretion and tact. Prioritized and managed clients' email correspondence, ensuring timely and appropriate responses or redirection of messages. Executed travel arrangements by researching and booking flights, car reservations, and accommodation. Utilized advanced software to create detailed documents, reports, and presentations. Executed data entry tasks using spreadsheets, maintaining high accuracy and minimizing errors. Set up virtual meetings, guests, and facilitated presentations. Assisted clients with various other admin tasks and provided flexibility to meet their needs. EDUCATION & CERTIFICATIONS B.Sc Applied Microbiology and Brewing Nnamdi Azikiwe Univerisity, Awka May 2024