Ufo Precious

Mimi’s Hairs

Customer Service Representative

• Demonstrated deep product knowledge to effectively assist customers with inquiries, ensuring
• accurate information and providing personalized recommendations.
• Proactively engaged with customers to recommend products tailored to their preferences, achieving a customer satisfaction rate exceeding 50%.
• Tracked customer inquiries and facilitated ordering processes to ensure a seamless customer experience.
• Monitored and updated customer service software to manage interactions and track customer satisfaction levels.
• Handled customer interactions with professionalism, ensuring high levels of satisfaction and positive experiences.
• Collaborated with marketing team to create content for social media posts and campaigns aimed at improving brand awareness and customer interaction.
• Utilized social media management tools to schedule posts and track performance metrics

Somis Fashion store

Virtual Administrative Assistant

• Collaborated directly with the CEO to arrange and coordinate meetings, appointments, and calendar management, ensuring seamless coordination and resolution of any scheduling conflicts.
• Optimized operations and prioritized tasks, enabling the CEO to enhance productivity and focus on strategic objectives.
• Managed confidential and sensitive information with discretion and tact.
• Prioritized and managed clients' email correspondence, ensuring timely and appropriate responses or redirection of messages.
• Executed travel arrangements by researching and booking flights, car reservations, and accommodation.
• Utilized advanced software to create detailed documents, reports, and presentations.
• Executed data entry tasks using spreadsheets, maintaining high accuracy and minimizing errors.
• Set up virtual meetings, guests, and facilitated presentations.
• Assisted clients with various other admin tasks and provided flexibility to meet their needs.