Uduakobong Ime Anwana

UDUAKOBONG ANWANA Customer Service Representative Highly motivated and skilled professional with a proven track record in customer service and business analysis. Seeking to leverage strong communication skills, analytical mindset, and dedication to excellence in the role of Customer Service Representative at Bojet. Contact Phone - Email- Address 12 ukpe street Education 2019 Bachelor of science University of uyo Experience Customer Service Representative- Bojet, United States Provided exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring customer satisfaction. Analyzed customer feedback and data to identify trends and areas for improvement, resulting in a 15% increase in customer satisfaction scores. Collaborated with cross-functional teams to streamline processes and enhance service delivery efficiency. Utilized CRM software to manage customer interactions, maintain accurate records, and track performance metrics. Conducted product demonstrations and provided detailed information to customers, contributing to increased sales and revenue. Business Analyst Intern- Royal art academy Expertise Customer Service Excellence Technical Troubleshooting CRM Management (HubSpot, Zendesk, Freshdesk) Effective Communication Assisted senior analysts in gathering and analyzing business requirements to support strategic decision-making. Conducted market research and competitive analysis to identify opportunities and threats in the industry. Prepared comprehensive reports and presentations for management, summarizing key findings and recommendations. Participated in meetings with stakeholders to gather feedback and refine project objectives. Developed and maintained documentation, including process flows, user manuals, and training materials. Reference Problem Solving Team Collaboration Language English Available upon request. Additional Information: I am passionate about building strong customer relationships and contributing to the success of the company through exceptional customer support. I am confident in my ability to leverage my skills and experience to enhance the customer experience and contribute to the growth of a happy and loyal community. I am excited about the opportunity to bring my expertise to a dynamic and forward-thinking organization.