Udeme Inyang

UDEME INYANG Akwa Ibom State, Nigeria | -- PROFESSIONAL SUMMARY Highly organized and proactive Executive Assistant with over 3years of experience supporting senior-level executives, and streamlining administrative processes to maximize efficiency. Demonstrated expertise in calendar and email management, travel coordination, meeting preparation, customer relationship management, and cross-functional communication. Adept at handling confidential information with integrity, managing multiple priorities, and facilitating efficient decision-making. Skilled in workflow automation, CRM tools, and project coordination. Committed to delivering high-quality support that enables executives and businesses to operate smoothly and effectively. CORE SKILLS Executive & Administrative Support Calendar Management & Email Correspondence Document Preparation & Data Organization CRM Tools (Zendesk, Freshdesk) Customer Service / Support Google Workspace & Microsoft Office Suite Travel & Itinerary Planning Workflow Optimization & Team Collaboration Project & Task Management Customer Relationship Management Confidential Records Management Time Management Effective Communication PROFESSIONAL EXPERIENCE Executive Assistant Tinaries Bakery | May 2023 – Feb 2025 Managed a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders to optimize executive productivity. Served as the first point of contact for internal and external stakeholders, providing timely and professional communication. Handle inbound calls and customer inquiries, resolving issues efficiently to maintain high level of satisfactions. Maintained office operations by tracking inventory, ordering supplies and ensuring equipment functionality. Created Google Forms for feedback collection and data gathering, achieving a 90% response rate. Supported store inventory management and logistics coordination, reducing stock discrepancies by 15%. Customer Support & Administrative Assistant Jascakes and confectionery | July 2019 – Dec. 2022 Delivered exceptional in-person and remote support to customers, enhancing brand loyalty and contributing to a 50% increase in positive customer reviews. Managed appointments and coordinated with team members to ensure seamless daily operations. Facilitated order placements, processed payments, and oversaw timely delivery logistics. Built lasting customer relationships through effective communication, empathy and service personalization. Supported marketing efforts via cold/warm calling, lead generation and client follow-ups. Mathematics Teacher Assistant Etinan Institute, Etinan | July Sept. 2017 – Feb. 2018 Developed and implemented a comprehensive accounting curriculum, aligning lessons with state standards and real-world applications. Utilized enhancing interactive teaching methods to engage and motivate students, their understanding of accounting principles and practices. Assessed student progress through structured evaluations, providing feedback and tailored support to promote academic achievement. EDUCATION National Certificate Education: Mathematics/Physics College of Education, Afaha Nsit. Akwa Ibom State| 2021 TRAINING / CERTIFICATIONS IT Support Skills – Digital Witch Support Community | 2025 AI Career Essentials – ALX Africa | 2024 Technical Support Fundamental – Coursera | 2025