Uchechukwu Faith Nwachukwu

FAITH UCHECHUKWU Customer Service Representative Email:-Address: Okota, Lagos Nigeria, 000011 SUMMARY Results-driven Customer Service and Sales professional with extensive experience in lead generation, customer support, and sales. Proven ability to identify and convert leads, build lasting customer relationships, and exceed sales targets. Adept at clearly explaining complex concepts, resolving customer concerns, and driving customer satisfaction through exceptional service. Seeking to leverage my problem-solving and communication skills in a dynamic role within a growth-focused organization. WORK HISTORY Lead Generation Specialist (Freelance, Remote) September 2024- November 2024 ● ● ● ● Identified and qualified prospective clients through targeted research and outbound campaigns. Implemented email and phone outreach strategies, securing high-quality leads for the sales team. Collaborated with the sales team to nurture leads, contributing to a 15% increase in conversion rates. Maintained an organized database of leads and tracked engagement metrics for continuous improvement. Customer Service Representative ( KC Boutique ,Lagos,Nigeria) June 2023- September 2024 ● Delivered exceptional customer support, resolving inquiries and maintaining high customer satisfaction levels ● Proactively identified customer needs and recommended appropriate products and services. ● Promoted available offerings, driving upsells and cross-sells during service interactions. ● Documented customer interactions and feedback to improve service strategies. Sales Representative (Azzybe Awka ,Nigeria) January 2023- June 2023 ● Conducted inbound and outbound sales calls, effectively presenting product features to meet customer needs. ● Exceeded sales targets by leveraging strong interpersonal skills and persuasive communication. ● Built and maintained strong client relationships, leading to repeat business and referrals. ● Collaborated with marketing to develop targeted campaigns, resulting in a 20% increase in lead generation. ● Provided post-sales support, ensuring customer satisfaction and loyalty. SKILLS ● ● ● ● ● ● Lead Generation and Prospecting Customer Service and Relationship Building Sales and Revenue Growth Strong Communication and Interpersonal Skills Problem-Solving and Conflict Resolution Multitasking and Organizational Skills EDUCATION University of Nigeria, Nsukka, Nigeria B.Ed. ( Adult Education and Administration- CERTIFICATIONS Digital Witch Certificate of Completion Virtual Assistant Certificate - ALX AI Career Essentials - ALX