Uchechukwu Faith Nwachukwu

I am a passionate customer service professional with a talent for problem-solving and ensuring customers satisfaction. I have good communication skills in Oral and written. I am confident in my ability to provide exceptional support to your customers.

In my previous role as a Customer Service Specialist, I have resolved customer's inquiries and complaints through various channels, achieving a 90%+ customer satisfaction rating. I have also reduced customer wait times by 20% through improved troubleshooting procedures and maintained accurate records of customer interactions. I am experienced in using HubSpot, Freshdesk, Trello, Asana and Zendesk to manage customer data and communication. I have a track record of calming down angry customers and reducing complaints by 25%.

I am committed to providing prompt, empathetic, and effective support to customers and ensuring their satisfaction with our products and services.

I am excited to bring my skills and passion for customer service to your team and help deliver exceptional support to your customers.