Uchechukwu Donald Enyeribe

UCHECHUKWU DONALD ENYERIBE Lagos Nigeria Summary Customer Support Specialist with over 4 years of experience delivering exceptional service across live chat, email, and phone channels. Skilled in using platforms such as Zendesk, Freshdesk, and HubSpot to manage tickets efficiently and resolve issues quickly. Known for strong communication skills, empathy, and the ability to de-escalate difficult situations while maintaining professionalism. Passionate about improving customer experience, increasing retention, and supporting overall business growth. Education Library and information science Imo state university • Imo state owerri 09/2019 Skills Customer service, Communication skills, CRM Tools, Project Management, Email/chat support, Data Entry, Workflow automation, Customer Relationship Management, Customer Support, IT Support, Sales Support, Lead Generation, Microsoft excel, Leadership, Time management, Computer literacy Experience Marketing/Sales Intern Springer Capital • Chicago, IL usa 01/2026 - Present Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment Developed relationships with new staff members, and assisted existing staff members in their career development Continually updated a leadership resume and honed skills by participating in various management trainings Virtual Assistant Geronimo Logistics and transport • Equatorial guinea 06/2024 - 08/2025 Managed the work of some employees, increasing crew efficiency by 50% Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment Sales Representative and Customer Service LG Electronics • Nigeria 09/2022 - 02/2024 Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment Developed relationships with new staff members, and assisted existing staff members in their career development Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 100% annually Customer Support Specialist DSTV • Nigeria Lagos 01/2020 - 04/2022 Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services Provided customer service and was involved in training 3 new team members each month Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 100% annually Languages English, Spanish, Afrikaans Certificates CPR CERTIFIED ALISON ..developing customer service skills , IT SUPPORT training Digital Witch Awards Director of socials imo state university