Uchechukwu Donald Enyeribe

Certificate Number: AC- This is to certify that the management of Alison awarded Uchechukwu Donald Enyeribe the certificate of completion in Developing Quality Customer Service Skills under the category Business on 27th January 2026. Validation: You can check authenticity of this certificate by visiting the following link: https://alison.com/verify/8ceb434b36 Name: Uchechukwu Donald Enyeribe Email:-Country: Equatorial Guinea Certificate Details Developing Quality Customer Service Skills [Score: 96] Course Details The advent of social media has drastically changed how organizations carry out their business; on digital platforms, customers have the power to make or break a business. They can provide reviews or feedback anytime and anywhere and they can access what other customers have to say, worldwide. A customer service representative also called a “customer service rep” is there to serve the customer or client in whatever niche they are. Your ultimate goal is to solve problems competently and with discretion. You will learn the important skills needed for customer service such as time management, effective communication, following through with tasks, attentiveness, etc. and the role each skill plays in delivering a quality customer experience. You will also learn the things you should not be doing or saying which could damage the relationship you are working on maintaining with the customer. As part of learning how to improve customer service, you will be taught how to develop a good attitude and outlook in order to handle the pressure that may arise when trying to solve issues for your customers. Modules Studied Introduction to Customer Service Course assessment