Ubaid Marazi

Ubaid Fayaz Marazi Team Support Analyst Trustworthy Employee with practical experience and dedicated work ethic. Self-motivated to consistently provide first class results in line with stringent targets and deadlines with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. -- WORK EXPERIENCE New Delhi, India SKILLS System Helpdesk Analyst Alphanumeric Systems Interpersonal Communication 03/2024 - 09/2024, Remote Achievements/Tasks Managed and resolved incidents and service requests using ServiceNow, ensuring timely resolution and high user satisfaction. Meeting Facilitation Advance Excel, MS Office, Power Point Ability to work with different personalities and groups Prioritized and categorized incoming tickets based on urgency and impact, adhering to SLAs (Service Level Agreements). ACHIEVEMENTS I got consumer inquiries via email, chat, and phone calls. System and Process Optimization Experienced in managing and optimizing IT support processes. Introduction to Sustainable Finance (2023) Strong troubleshooting and analytical capabilities. Project Management Excellent communication and customer service skills. Introduction to ESG (2022) Associate Analyst Wipro Incident Resolution 06/2022 - 06/2023, Gurugram Achievements/Tasks Resolved complex customer issues, providing quick and effective solutions to minimize customer frustration. Handled inquiries, complaints, and support requests through multiple channels, including phone, email, chat, and social media. Resolved complex customer issues and escalations, ensuring high levels of customer satisfaction. LANGUAGES Hindi English Full Professional Proficiency Full Professional Proficiency Urdu Full Professional Proficiency INTERESTS EDUCATION Reading Masters of Business Administration University of Kashmir 2019 - 2021, Srinagar, Jammu and Kashmir Courses Information Technology, Finance Bachelors of Business Administration University of Kashmir 2015 - 2019, Sopore Courses Business Administration Higher secondary school Sopore Commerce 2012 - 2014, Sopore Photography Traveling Gardening