Ubaid Marazi

I’m Ubaid Fayaz from Delhi, India, with an MBA in Marketing and Information Technology, completed in 2022. Over the past few years, I have gained valuable experience in customer-focused roles, including as an Associate Support Analyst at Wipro and a Helpdesk Support Analyst at AlphaNumeric Systems. In both roles, I assisted customers by handling their queries through calls, chats, and emails. I always aimed to provide timely, clear, and effective solutions to resolve their issues quickly and efficiently.

These experiences helped me build strong communication skills and develop a patient, problem-solving mindset. I enjoy interacting with customers and believe that understanding their needs is essential for delivering excellent support. I am comfortable working in fast-paced environments and managing multiple queries simultaneously while maintaining high-quality service.

I am passionate about helping people and ensuring a smooth customer experience. My technical background and hands-on experience make me confident that I can contribute positively to your team and help support your customers effectively.