Tutuwan Doris

I’m Doris, a bilingual Virtual Assistant and Customer Support Specialist fluent in both English and French, with a Master’s degree in Chemistry and a deep interest in tech-enabled productivity. I bring a unique blend of analytical thinking and people-first communication to every role I take on. My approach is rooted in professionalism, empathy, and organizational precision—qualities that empower me to deliver consistently high-quality virtual support.

I have experience working with nonprofits and tech organizations, where I managed customer inquiries via email and chat, created and updated knowledge base content, organized cloud files, and helped teams maintain efficiency across tools and workflows. I’m proficient in CRM platforms like Zendesk, Intercom, Zoho CRM, HubSpot, and Gorgias—each of which I’ve used to support customer engagement and internal communication. I also have hands-on experience with task management tools such as Trello, Asana, Monday.com, and Jira, which help keep projects structured and moving forward. I streamline repetitive tasks using Zapier automations and stay connected through Slack, Zoom, Microsoft Teams, and Google Meet.

Now focused on building my freelancing portfolio, I’m especially eager to support mission-driven companies, remote-first teams, and startups that value responsiveness, clarity, and technical fluency. Whether it's solving customer issues, documenting internal processes, or keeping inboxes organized, I bring precision and reliability to every detail.

My goal is to help growing businesses stay organized, connected, and customer-centric—without the overhead. I take pride in being dependable, flexible, and easy to collaborate with across time zones and workflows. If you’re looking for a results-oriented freelancer who combines strong communication skills with proven remote tools and systems, I’d love to work with you.

Let’s connect and discuss how I can support your team’s success remotely.