TUTUWAN NAHJELA DORIS
B2B Sales Development Representative |Virtual Assistant | Customer Support Professional | CRM &
Workflow Optimization |
SUMMARY
Versatile B2B Sales Development Representative, Customer Support, and Virtual Assistant with 2+ years of experience
in remote operations. Currently working with Silverlight Research, driving international lead generation and strategic
outreach. Skilled in CRM optimization, customer onboarding, and workflow automation using tools like Zoho CRM,
Trello, and HubSpot. Bilingual in English and French, with strong communication and organizational skills. Seeking a
full-time remote opportunity with a mission-driven team where I can contribute, grow, and create impact.
PROFESSIONAL EXPERIENCE
Sales and Development Representative
Remote | April 2025 - Present
(Contract)
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Silverlight
Research
Group-
London,
UK
● Conduct targeted outreach to global Sales and Marketing Agencies (including cold calling,
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telemarketing, and appointment setting firms), to build B2B partnerships.
Research and reach out to 50+ potential partner marketing agencies weekly through email and
LinkedIn;
Initiate first contact through cold email, LinkedIn messages and company websites to schedule
discovery calls.
Represent Silverlight Research in meetings with agency representatives, presenting company
objectives and gathering key partnership insights.
Record and track high-interest prospects and daily outreach in Zoho CRM after confirmed discovery
calls.
Collaborate with team members to refine sourcing strategies and improve conversion rates.
Customer Support Representative - AceAfrica Tech Support Skills Limited – Remote |-
● Resolved 30+ weekly customer inquiries with a 95% satisfaction rate
● Improved onboarding flow by optimizing helpdesk responses and FAQs
● Used Freshdesk and Intercom to track tickets and escalate technical issues
Think Green Cameroon – Virtual Assistant
Remote | 2023
● Managed email correspondence and calendar appointments, reducing scheduling conflicts.
● Organized cloud files on Google Drive for efficient document retrieval.
● Supported team projects by utilizing Trello for task tracking, collaboration, and communication
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EDUCATION
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Master of Science in Chemistry
2021 – 2023
University of Buea, Cameroon
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Bachelor of Science in Chemistry
2018 - 2021
University of Buea, Cameroon
CERTIFICATION/TRAINING
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Virtual Assistant & Customer Support Professional:
AceAfrica Tech Support Skills Limited -
Completed comprehensive training, covering virtual assistance best
practices, customer support strategies, communication skills and tool proficiency.
SKILLS
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B2B Prospecting & Lead Generation
CRM Management & Optimization
Cold Emailing & Cold LinkedIn Outreach
Market Research & Appointment Setting
File, Email & Calendar Management
Workflow Automation & Remote Operations
TOOLS
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CRM Systems: Zoho CRM, Intercom, Gorgias, Freshdesk
Project Management: Trello, Asana, Monday.com
Communication: Empathetic support, rapport-building, bilingual (English/French)
Remote Collaboration: Slack, Zoom, Microsoft Teams, Google Meet
Scheduling Tools: Google Workspace, GetYourGuide, Calendly
Data Analysis:Excel, Google Sheets
Content Creation: Canva, CapCut
Tech Adaptability: Quick learner of new tools and systems
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