Tudonu Temitope Justina

Tudonu Temitope Justina

$10/hr
Customer Service representative and Sales
Reply rate:
100.0%
Availability:
Full-time (40 hrs/wk)
Location:
Abuja, Fct, Nigeria
Experience:
3 years
TUDONU TEMITOPE JUSTINA Federal Capital Territory, Nigeria - -- PROFESSIONAL SUMMARY Highly motivated and goal-oriented Sales Representative and customer relationship builder with over 3 years’ experience in B2C and B2B sales and Customer Retention. Possesses excellent communication and problem-solving skills, as well as a positive and engaging personality. Seeking a role where I can use my proficiency skills in Sales tools, CRM tools, Social Media Usage/Marketing, and administrative support functions to provide exceptional service, contributing positively to team dynamics and contribute to the growth of the company. SKILLS • • • • • • • • Customer Service Confidentiality Relationship Building Email/Chat Support Dependability Effective Communication Resilience and Persistence CRM Tools proficiency (HubSpot, Freshdesk, Trello, Calendly, Monday.com) • • • • • • • • • Microsoft Office Suite Appointment Scheduling Web3/Web2 knowledge Airdrop farming knowledge Product Knowledge Negotiation and Adaptability Problem-solving aptitude Multitasking Ability Fast Learner WORK HISTORY 11/2024 to present APPOINTMENT SETTER/COLD CALLER Daniekeys Tech Hub – Remote • Making minimum of 60 outbound calls daily to potential customers. • Setting appointments and scheduling at appropriate time with adequate followups. • Handles cancellations and reschedule appointments, keeping track of missed or rescheduled appointments efficiently. • Communicates with team members to ensure schedules aligns and notifying them about any changes, cancellations or special requirements. • Updates and maintain appointment logs in scheduling Software, reducing appointments discrepancies by 20%. • Addresses clients’ complaints or concerns professionally and promptly, which decreases escalated customer complaints by 10%. 04/2021 to 10/2024 CUSTOMER SUPPORT MTN Mobile Money (MOMO) – Abuja, Federal Capital Territory. • Maintained customers’ records and updating their records in the CRM system, reducing data discrepancy by. • Assisted the Team Lead in preparing reports and performance analytics. • Supervised follow-ups on leads, client onboarding and point of Sales accounts’ activations in our assigned territory, thereby increasing customers’ acquisition from 15% to 90% within a month. • Carried out market research with the Retail Developer and Sales representative occasionally, to increase customers acquisition on our database by at least 70% monthly. • Gathered customer feedback and suggestion and deliver to Sales Representative to improve service offerings and increase his KPIs. • Collaborated with sales team to pitch tailored solutions based on customer’ needs. • Controlled various inbound calls and text messages for issue escalations and resolution daily, thereby reducing escalation rates by 40%. 03/2019 – 05/2020 SALES REPRESENTATIVE Sweetcravings – Abuja, Federal Capital Territory. • Generated B2C LEADS to increase sales monthly by identifying potential customers and reaching out to them through calls, social media or physical meetings. • Worked closely with logistics team to ensure products are delivered timely and in good condition, thereby meeting my sales KPIs (key performance indicators) from 40% to minimum of 85%, monthly. • Informed customers of additional products, promotions/discounts, or price changes, thereby increasing customers’ knowledge of our various products by 90%. • Addresses customers’ complaints or concerns professionally and promptly, which decreases escalated customer complaints by 10%. EDUCATION 2018 Bachelor of Science: Statistics University of Abuja – Federal Capital Territory CERTIFICATION • • Digital Witch IT Support – November 2024 Great Learning Academy – August 2024
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