TUDONU TEMITOPE JUSTINA
Federal Capital Territory, Nigeria
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PROFESSIONAL SUMMARY
Highly motivated and goal-oriented Sales Representative and customer relationship builder with over 3
years’ experience in B2C and B2B sales and Customer Retention. Possesses excellent communication
and problem-solving skills, as well as a positive and engaging personality. Seeking a role where I can
use my proficiency skills in Sales tools, CRM tools, Social Media Usage/Marketing, and administrative
support functions to provide exceptional service, contributing positively to team dynamics and
contribute to the growth of the company.
SKILLS
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Customer Service
Confidentiality
Relationship Building
Email/Chat Support
Dependability
Effective Communication
Resilience and Persistence
CRM Tools proficiency (HubSpot,
Freshdesk, Trello, Calendly,
Monday.com)
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Microsoft Office Suite
Appointment Scheduling
Web3/Web2 knowledge
Airdrop farming knowledge
Product Knowledge
Negotiation and Adaptability
Problem-solving aptitude
Multitasking Ability
Fast Learner
WORK HISTORY
11/2024 to present
APPOINTMENT SETTER/COLD CALLER
Daniekeys Tech Hub – Remote
• Making minimum of 60 outbound calls daily to potential customers.
• Setting appointments and scheduling at appropriate time with adequate followups.
• Handles cancellations and reschedule appointments, keeping track of missed or
rescheduled appointments efficiently.
• Communicates with team members to ensure schedules aligns and notifying
them about any changes, cancellations or special requirements.
• Updates and maintain appointment logs in scheduling Software, reducing
appointments discrepancies by 20%.
• Addresses clients’ complaints or concerns professionally and promptly, which
decreases escalated customer complaints by 10%.
04/2021 to 10/2024 CUSTOMER SUPPORT
MTN Mobile Money (MOMO) – Abuja, Federal Capital Territory.
• Maintained customers’ records and updating their records in the CRM system,
reducing data discrepancy by.
• Assisted the Team Lead in preparing reports and performance analytics.
• Supervised follow-ups on leads, client onboarding and point of Sales accounts’
activations in our assigned territory, thereby increasing customers’ acquisition
from 15% to 90% within a month.
• Carried out market research with the Retail Developer and Sales representative
occasionally, to increase customers acquisition on our database by at least 70%
monthly.
• Gathered customer feedback and suggestion and deliver to Sales
Representative to improve service offerings and increase his KPIs.
• Collaborated with sales team to pitch tailored solutions based on customer’
needs.
• Controlled various inbound calls and text messages for issue escalations and
resolution daily, thereby reducing escalation rates by 40%.
03/2019 – 05/2020
SALES REPRESENTATIVE
Sweetcravings – Abuja, Federal Capital Territory.
• Generated B2C LEADS to increase sales monthly by identifying potential
customers and reaching out to them through calls, social media or physical
meetings.
• Worked closely with logistics team to ensure products are delivered timely and
in good condition, thereby meeting my sales KPIs (key performance indicators)
from 40% to minimum of 85%, monthly.
• Informed customers of additional products, promotions/discounts, or price
changes, thereby increasing customers’ knowledge of our various products by
90%.
• Addresses customers’ complaints or concerns professionally and promptly,
which decreases escalated customer complaints by 10%.
EDUCATION
2018
Bachelor of Science: Statistics
University of Abuja – Federal Capital Territory
CERTIFICATION
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Digital Witch IT Support – November 2024
Great Learning Academy – August 2024