Tudonu Temitope Justina

Most businesses lose customers not because their product is bad, but because nobody is actively guiding, retaining, and growing those relationships after the sale.

That is exactly what I do.

I provide end-to-end customer support and customer success management across email, live chat, phone, and social channels, while staying sales-focused enough to spot lead generation and upsell opportunities without making it feel transactional.

With 3+ years supporting SaaS and FinTech brands, I have onboarded 200+ users, reduced ticket escalations by 30%, improved customer retention by 20%, and identified sales support opportunities that grew product usage by 15%, all while keeping CSAT scores above 90% and response times under 5 minutes.

I can also support E-commerce store owners on Shopify with their admin tasks. Tasks like order processing, order tagging, order fulfillment, and fast responses to customer inquiries.

Here is what working with me looks like:

Your customers get fast, empathetic customer service across every channel.

New users get onboarding that actually sticks.

Your CRM stays clean, updated, and actionable.

Leads get qualified and nurtured.

And every interaction, whether it is a support ticket or a renewal conversation, gets handled with the same focus on results.

I work confidently across Zendesk, Freshdesk, Gorgias, HubSpot, Salesforce, Apollo, and Lemlist, supporting Start-ups and fast growing businesses daily. I'm a fast learner and a tech savvy who can learn and assimilate new tools quickly and efficiently.

Support that retains, Sales that feels human, and Success that compounds.

If that is what you are looking for, send me a message. Let's get started.