Tshupetso Molete

Tshupetso Molete

$5/hr
Administration Clerk
Reply rate:
31.58%
Availability:
Full-time (40 hrs/wk)
Age:
37 years old
Location:
Johannesburg, Gauteng, South Africa
Experience:
12 years
TSHUPETSO EVIDENCE MOLETE  Johannesburg --  Website Administrative Clerk Objective Administrative Clerk Professional offering versatile office skills and proficiency for the last 12 years in Office administration, accounts payable & receivable, customer services and data entry. Problem solver who readily adapts to change can work independently as well as with direct supervision and who exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality, efficiency, work ethic, and confidentiality.Accustomed to handling sensitive, confidential records and creating customer loyalty by exceeding standards of service. Work Experience Administration assistant/Data Entry Operator Dischem Pharmacy Mar / 2021 - Dec / 2021 Johannesburg • Demonstrated a positive attitude, an eagerness to learn, and a commitment to personal and professional growth. • Created and managed spreadsheets using Microsoft Excel, providing comprehensive data analysis and reporting. • Applied data Program techniques and procedures to optimize operations and streamline processes. • Coordinated, scheduled and executed in-depth data entry projects. • Completed requested ad hoc data searches, documentation drafts and reference retrievals. • Examined data to detect and rectify deficiencies or errors. • Offered front-line support and customer education to new and existing customers. • Handled client sensitive material including time sensitive and confidential requests. • Planned and prepared the effective work schedules and assigns employees to specific duties. • Established, maintained control, and followed up to ensure timely accomplishments, distribution, submission and review of correspondence, reports and other documents. • Received and responded to customer inquiries and complaints. • Created monthly and quarterly reports for management. Work Experience Digital Marketing Consultant Prebo Digital Sep / 2018 - Dec / 2018 Johannesburg • Creating regular analytics report and new google adwords accounts. • Collect and analyze sales data, using web traffic metrics such as page visits, transaction size, link popularity, click-through rates, and cost-per clicks. • Conduct online marketing initiatives, such as paid ad placement, affiliate programs, sponsorship programs, email promotions, or viral marketing campaigns on social media Web sites. • Optimize Web site exposure by analyzing search engine patterns to direct online placement of keywords or other content. • Digital Marketing Consultant responsible for generating new customers, and advising an established customer base, to identify online marketing needs and opportunities by developing and selling online and print marketing campaigns. • Coordinate sales or other promotional strategies with merchandising, operations, or inventory control staff to ensure product catalogs are current and accurate. • Responsible client satisfaction and retention including client contacts, outbound calls, emails, and additional client revenue opportunities. • Present and sell appropriate advertising programs to each client, providing exceptional customer service and client retention. Customer service representative/ Data Entry Operator Avon Justine Pty Ltd Aug / 2016 - Sep / 2017 Location • Performing a wide variety of clerical tasks in the office in maintaining records of customer contacts, checking bills for lack of payment, or maintaining service records. • Created engaging, memorable service interactions with our members on inbound calls, chat, email and other emerging channels. • Established connection with each customer, identify and respond to their current needs, and preempt future concerns. • Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members. • Identified data discrepancies through careful analysis, promptly researching issues for quick resolution. • Scanned documentation and entered into database to maintain accurate records. • Created and maintained spreadsheets using Excel. • Organised and updated document management systems to improve audit and reference processes. Work Experience Accounts Clerk / Receptionist Group 5 Construction Jan / 2011 - Dec / 2011 Johannesburg • Processing and payment of sub-contractors weekly - ensuring sub-contractor payments from sites have been checked and approved. • Raise invoices to contractors on site for purchase of building materials, tools, ensuring amounts are deducted from sub-contractor payments. • Reconcile supplier statements with invoices captured on system, attend to all queries therefrom timeously and prepare remittance advices. • Proficient in managing incoming calls and transferring them to the appropriate personnel for prompt resolution. • Handled petty cash claims, carefully filing records and receipts for reliable disbursement information. • Conducted regular reconciliations of supplier statements, checking accuracy and flagging any issues. • Coordinated calendars, meetings, travel plans, and leave dates for senior executives, ensuring smooth scheduling and time management. • Facilitated travel arrangements, hotel accommodations, transportation, and visas for the team, collaborating effectively with external parties. • Performed general clerical responsibilities like photocopying, faxing, mailing, and filing, contributing to overall office efficiency. • Maintained stationery supplies for the team, ensuring a well-equipped and organized work environment. • Supported completion of year-end and internal audit requests with precision and accuracy. • Responsible for answering, screening and forwarding office calls. • Organized weekly office meetings and taking minutes during meetings. Claims Administrator Safrican Insurance Jan / 2007 - Jul / 2010 Johannesburg • Worked collaboratively with colleagues in other departments to obtain accurate information to support investigation and timely resolution of claims. • Assisted with monitoring of spend for all insurance claims by maintaining accurate records of settlements made. • Created and maintained electronic records, checking data accuracy for all insurance claims. • Contacted customers to update on claims status, settlement amounts and other useful information. • Managed all customer interactions, handling clients courteously to enhance satisfaction. • Monitored accounts to verify processing of claims fell within specified timescales. • Stored all company information securely in compliance with company and legal confidentiality and security policies. • Examined and approved settlement offers before sending to claimants for approval. • Collaborated with partnerships manager to coordinate approval of new contracts. • Escalated any suspicions of fraudulent activity to claims manager for further action. • Coordinated completion of claims with senior finance officers and partnerships manager to supply statistical information in advance of claim deadlines. • Processed payments through claims systems after invoice authorisation by claims assessor. Education Bachelor of Accounting science UNISA Jan / 2023 - Ongoing Johannesburg Skills Proficient in handling customer inquiries, complaints, and requests Proficient in MS Office Suite (Word, Excel, Outlook) Excellent communication and interpersonal skills Adaptability, Flexibility and Coachable Time management and Organizational skills Data entry and analysis Email management and Calendar Management Accounts Payable & Receivable Ability to work under pressure and multitasking High accuracy skills and attention to detail Achievements High achiever for the claims department at Safrican Insurance Certifications Office Administration
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