TSHUPETSO EVIDENCE
MOLETE
Johannesburg
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Website
Administrative Clerk
Objective
Administrative Clerk Professional offering versatile office skills and proficiency for the last 12 years in Office
administration, accounts payable & receivable, customer services and data entry. Problem solver who readily
adapts to change can work independently as well as with direct supervision and who exceeds expectations.
Able to juggle multiple priorities and meet tight deadlines without compromising quality, efficiency, work ethic,
and confidentiality.Accustomed to handling sensitive, confidential records and creating customer loyalty by
exceeding standards of service.
Work Experience
Administration assistant/Data Entry Operator
Dischem Pharmacy Mar / 2021
- Dec / 2021 Johannesburg
• Demonstrated a positive attitude, an eagerness to learn, and a commitment to personal and professional
growth.
• Created and managed spreadsheets using Microsoft Excel, providing comprehensive data analysis and
reporting.
• Applied data Program techniques and procedures to optimize operations and streamline processes.
• Coordinated, scheduled and executed in-depth data entry projects.
• Completed requested ad hoc data searches, documentation drafts and reference retrievals.
• Examined data to detect and rectify deficiencies or errors.
• Offered front-line support and customer education to new and existing customers.
• Handled client sensitive material including time sensitive and confidential requests.
• Planned and prepared the effective work schedules and assigns employees to specific duties.
• Established, maintained control, and followed up to ensure timely accomplishments, distribution, submission
and review of correspondence, reports and other documents.
• Received and responded to customer inquiries and complaints.
• Created monthly and quarterly reports for management.
Work Experience
Digital Marketing Consultant
Prebo Digital Sep / 2018
- Dec / 2018 Johannesburg
• Creating regular analytics report and new google adwords accounts.
• Collect and analyze sales data, using web traffic metrics such as page visits, transaction size, link popularity,
click-through rates, and cost-per clicks.
• Conduct online marketing initiatives, such as paid ad placement, affiliate programs, sponsorship programs,
email promotions, or viral marketing campaigns on social media Web sites.
• Optimize Web site exposure by analyzing search engine patterns to direct online placement of keywords or
other content.
• Digital Marketing Consultant responsible for generating new customers, and advising an established
customer base, to identify online marketing needs and opportunities by developing and selling online and
print marketing campaigns.
• Coordinate sales or other promotional strategies with merchandising, operations, or inventory control staff to
ensure product catalogs are current and accurate.
• Responsible client satisfaction and retention including client contacts, outbound calls, emails, and additional
client revenue opportunities.
• Present and sell appropriate advertising programs to each client, providing exceptional customer service and
client retention.
Customer service representative/ Data Entry Operator
Avon Justine Pty Ltd Aug / 2016
- Sep / 2017 Location
• Performing a wide variety of clerical tasks in the office in maintaining records of customer contacts, checking
bills for lack of payment, or maintaining service records.
• Created engaging, memorable service interactions with our members on inbound calls, chat, email and other
emerging channels.
• Established connection with each customer, identify and respond to their current needs, and preempt future
concerns.
• Administered physical and digital filing systems, keeping records well-organised and easily retrievable for
team members.
• Identified data discrepancies through careful analysis, promptly researching issues for quick resolution.
• Scanned documentation and entered into database to maintain accurate records.
• Created and maintained spreadsheets using Excel.
• Organised and updated document management systems to improve audit and reference processes.
Work Experience
Accounts Clerk / Receptionist
Group 5 Construction Jan / 2011
- Dec / 2011 Johannesburg
• Processing and payment of sub-contractors weekly - ensuring sub-contractor payments from sites have been
checked and approved.
• Raise invoices to contractors on site for purchase of building materials, tools, ensuring amounts are deducted
from sub-contractor payments.
• Reconcile supplier statements with invoices captured on system, attend to all queries therefrom timeously
and prepare remittance advices.
• Proficient in managing incoming calls and transferring them to the appropriate personnel for prompt
resolution.
• Handled petty cash claims, carefully filing records and receipts for reliable disbursement information.
• Conducted regular reconciliations of supplier statements, checking accuracy and flagging any issues.
• Coordinated calendars, meetings, travel plans, and leave dates for senior executives, ensuring smooth
scheduling and time management.
• Facilitated travel arrangements, hotel accommodations, transportation, and visas for the team, collaborating
effectively with external parties.
• Performed general clerical responsibilities like photocopying, faxing, mailing, and filing, contributing to overall
office efficiency.
• Maintained stationery supplies for the team, ensuring a well-equipped and organized work environment.
• Supported completion of year-end and internal audit requests with precision and accuracy.
• Responsible for answering, screening and forwarding office calls.
• Organized weekly office meetings and taking minutes during meetings.
Claims Administrator
Safrican Insurance Jan / 2007
- Jul / 2010 Johannesburg
• Worked collaboratively with colleagues in other departments to obtain accurate information to support
investigation and timely resolution of claims.
• Assisted with monitoring of spend for all insurance claims by maintaining accurate records of settlements
made.
• Created and maintained electronic records, checking data accuracy for all insurance claims.
• Contacted customers to update on claims status, settlement amounts and other useful information.
• Managed all customer interactions, handling clients courteously to enhance satisfaction.
• Monitored accounts to verify processing of claims fell within specified timescales.
• Stored all company information securely in compliance with company and legal confidentiality and security
policies.
• Examined and approved settlement offers before sending to claimants for approval.
• Collaborated with partnerships manager to coordinate approval of new contracts.
• Escalated any suspicions of fraudulent activity to claims manager for further action.
• Coordinated completion of claims with senior finance officers and partnerships manager to supply statistical
information in advance of claim deadlines.
• Processed payments through claims systems after invoice authorisation by claims assessor.
Education
Bachelor of Accounting science
UNISA Jan / 2023
- Ongoing
Johannesburg
Skills
Proficient in handling
customer inquiries,
complaints, and
requests
Proficient in MS Office
Suite (Word, Excel,
Outlook)
Excellent
communication and
interpersonal skills
Adaptability, Flexibility
and Coachable
Time management and
Organizational skills
Data entry and analysis
Email management and
Calendar Management
Accounts Payable &
Receivable
Ability to work under
pressure and
multitasking
High accuracy skills and
attention to detail
Achievements
High achiever for the claims department at Safrican Insurance
Certifications
Office Administration