Tshepo Letlapa

Tshepo Elphus Letlapa 4001 Ceres Flat, 229 Jeff Masemola Street, Pretoria,- |- Objective Seasoned Travel Consultant with 8 years of experience in delivering exceptional travel solutions and personalized client experiences. Proven ability to design intricate itineraries and manage diverse travel needs while maintaining high customer satisfaction. Experience Plugs Events And Tours 2024 - 2025 Luxury Travel Consultant * Engage with clients to understand their travel preferences, desires, and specific needs for a luxury experience. * Develop unique and tailored travel plans, taking into account clients preferences and budget. * Convert inquiries into bookings by effectively presenting and tailoring luxury Travel packages. * Make reservations for flights, hotels, restaurants, tours, and other services, often with a focus on high-end providers. * Provide support to clients before, during, and unique activities. * Manage all aspects of the travel itinerary, including documentation, visas, and travel insurance. * Handle and fulfill specific client requests, such as VIP access, private transportation, and unique activities. Ultimate Travel Travel Consultant * Facilitate travel arrangements and accommodations for individuals and groups. * Process payments and collect deposits and balances. * Research and study clients' specifications and wishes. * Build and maintain relationship with clients. * Optimizing the use of Global Distribution System and Amadeus for reservations. * Creating vouchers for bookings using quicktrav and sending to clients. * Creating detailed work plan. * Regularly checking up on clients and suppliers to maintain a good relationship. * Doing after hours. 2022 - 2024 INBOUND BOOKINGS * Documenting and maintaining records seminars or conferences about the latest travel-related trends, regulations and safety measures to provide informed recommendations. * Documenting and maintaining records of clients' payments, invoices, and other travel-related bookings in a timely and accurate manner. * Organizing end-to-end services like booking tickets, accommodation, medical needs, travel, and transportation. * Managing, planning and assisting with clients' travel preferences and creating a tailored itinerary based on their budget. * Booking and creating tour packages for group of 200+. * Booking conferences venues and accommodations for groups of 100+. OUTBOUND BOOKINGS * Researching all information regarding weather conditions, local customs, language, currency, and events to make the journey enjoyable. * Providing exceptional client service with planning and booking business/leisure trips. * Communicate with the clients via phone, mail, or in person about the travel itineraries and address any concerns or questions they may have during or after their trip. * Prepare marketing and promotional methods to sell tour itinerary packages. * Booking international air travel. * Booking and creating tour packages for group of 150+. * Booking conferences venues and accommodations for groups of 50+. Reatswelela Travel And Tours 2017 - 2022 Travel Consultant * Help clients plan and book travel arrangements and provide travel advice. * Provide exceptional customer service. * Handle and resolve customer complaints, maintain customer records, and establish and maintain relationship with clients. *Research destinations, prices, weather and reviews. * Optimizing the use of Global Distribution System for reservations. * Book transportation and accommodations. * Secure rental transportation. * Maintain productive relationships with suppliers and service providers. * Organizing travels from beginning to end, including tickets, accommodation and transportation. * itinerary planning. * Solid technical skills, with the ability to assist. * A demonstrated and highly professional attitude and personal presentations skills in all verbal and writing communication. Education Boston City College Logistics And Supply Chain Management Practice Higher Certificate - Boston City College Tourism And Travel Management Practice Higher Certificate - Orhovelani High School Matriculated Grade 12 - Skills Customer Service Skills Administration Skills Excellent Verbal Communication Skills Pay Attention To Details Ability To Sell Products And Services Organizational Skills Problem-Solving Sales And Negotiation Adaptability Time Management Knowledge Of Travel Destination Computer Skills Knowledge Of Travel Software (Computer Reservations System, Gds, Amadeus And QuickTrav) Projects Small Business Development Doing quotes and issuing flights tickets Rural Development Day to Day communication with the department for their travel requirements Reference Bettie Geater - Ultimate Travel Manager- Nkele Motsoaledi - Reatswelela Travel And Tours Ceo-