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TRIXY CAMILLE MORENO
-Brgy. Sum-ag Bacolod City
Negros Occidental Philippines
6100
An extremely dedicated individual with 10 years of experience with Customer Service for different platforms and 2
years as Virtual Assistant in Real Estate and Property Management. I'm seeking a position that can provide a
steady growth and learning opportunities to practice my experiences extensively.
Education
Year 2012
Bachelor of Science in Information Technology
West Visayas State University Iloilo
Experience
October 12, 2012- August 30, 2016
Panasiatic Solutions
Customer Service Representative Tracfone
I am part of the team for Managerial calls that handles all customer's concern whether it is technical or billing.
Part of the role is assisting customers reactivating service, upgrade plans, and troubleshooting phones for calls, text
and internet.
Customer relationship is highly practiced every call to attain quality service provided to subscribers.
It gives us the ability to enhance marketing strategies to have new customers and apply for higher plans and new
phones.
October 25, 2016-September 3, 2019
Concentrix Bacolod
Technical Support Spectrum
Part of the role is to assist customers having concerns with their internet, Wifi, email troubleshooting, setting up
appointments with technicians, adding/removing LOBs and cable troubleshooting.
Work needs critical thinking and working on the extra mile to get customer satisfaction at the same time long term
resolution.
September 10, 2019- March 30, 2021
Concentrix Bacolod
Retail Email/Phone/Chat Support Bed Bath Beyond
Started as email and phone support with the role of replying to customer's concern providing timely response,
complete instructions/information included to make sure customer is well informed ahead not just the main concern.
As a chat support agent, we handle 50-60 customers/chats for 8-hour shift.
Role included are placing order, checking status, track orders, check inventory for product availability, price match,
refund, log in troubleshooting, returns, replacements, damage claims and store inquiry.
In this role, it allows us to build customer's trust, be empathetic to uncertain situations and critical thinking when
making decisions or giving out options to customers.
July 27, 2021- October 27, 2022
Prosper Real Estate
Virtual Assistant/ Property Manager
Part of the role is to assist tenants with their concern during the application process. We do screen them and
endorse for approval
We also accept maintenance related calls from tenants. We create work orders and assign them to designated
vendors. Part of the job as well as maintenance coordinator is to make follow up for those service requests that
do not have schedules yet. Make appointments for house visit.
Schedule house showing for prospects.
Assist prospects for any vacancies in the area and provide them details of the unit/property.
November 7, 2022- June 3, 2023
Weichert Realtors SPM
Virtual Assistant/ Property Manager
Part of the role is to provide assistance during the home buying/selling process such as reviewing contracts,
uploading of documents, communicating to the seller/buyer's agent for follow ups such as schedule of closing,
reminding of deadline for earnest money, final walkthrough and inspection dates, etc.
Draft Listing Contract either for the seller/buyer's side.
Create Open House posters, updating database/managing real estate CRM used.
Making outbound calls to client. Managing calendar/appointments
Send violation letters to homeowners, delinquent letters, update payment on the account, send work orders for
maintenance requests.
Expertise
Microsoft Word/Excel/ Outlook/ Teams
Google sheets, Docs, Forms, Gmail, Calendar
Ring Central, Avaya
Appfolio
Buildium
KvCore
Docusign
Canva
Salesforce
