TRIXIE JANE R. OMOSO
SENIOR MULTI-CHANNEL SPECIALIST
PROFESSIONAL
SKILLS
Technical Support
Customer Service
Lead Generation
Back Office/Data Entry
Zendesk
Canva
Communication skills
Google Suites
PERSONAL SKILLS
Creative spirit
Reliable and professional
Organized
Time management
Team player
Fast learner
Motivated
CONTACT
Phone: -
Email:-Skype: tj08cris
Block 18 Lot 7 Cadawinonan
Housing Dumaguete City, Neg. Or
Philippines 6200
TRAININGS
BASIC HR
SOPHI Inc.
PROFILE
To make use of my ability and skills to achieve goals of a company
that focuses customer satisfaction and customer experience.
EXPERIENCE
TECHNICAL SUPPORT AGENT
SOPHI Inc | July 27,2020 - May 30, 2021
Build and maintain a lasting relationship with B2B's tours &
activities vendors
Educate vendors on new features of the product suite and
changes in the tours & activities industry
LEAD GENERATION WITH APPOINTMENT SETTING
SOPHI Inc. | June 10,2020 - July 14, 2020
Cold calling to gather details from gathered leads and set
appointments for sales
Gather email addresses from clients
CUSTOMER SERVICE REP / FIT SPECIALIST (TIER2)
SOPHI Inc. | Nov 2017 - January 2020
Work closely in order fulfillment and data gathering to improve
sales & address kick-outs & Inventory Management
Assist with escalated and high-level tasks and issues
Met performance benchmarks in speed and accuracy
Conclude sizes of customer based on the body profile
BACK OFFICE AGENT
SOPHI Inc. | Nov 2016 - May 2017
Update restaurant menus and call owners for verification
CUSTOMER SERVICE REPRESENTATIVE (EBAY APPEALS TEAM)
ePerformax Makati Philippines | Sept. 2015 - August 2016
Assist buyers/sellers with their dispute by collecting
information to back up their appeal. We make the decision
from all the information we get.
MANAGEMENT TRAINING BUSINESS ETHICS
SOPHI Inc.
LABOR LAW
SOPHI Inc.
GLOBAL COMMUNICATIONS
TRAINING
ePerformax Manila
EDUCATION
BACHELOR IN BUSINESS ADMINISTRATION
Foundation University | SY:-
MEDICAL, DENTAL, NURSING ASSISTANT
Negros Oriental State University | SY:-
