Trixia Charriz Ledesma

 tRIXIA CHARRIZ lEDESMA #15 – A Magsaysay Street Victorias City, Negros Occidental Philippines -- SKYPE: live: trixiacharrizledesma PROFESSIONAL SUMMARY Knowledgeable and skilled in data collection, analysis and management. Works well under pressure and consistently meets deadlines and targets while delivering high quality work. WORK HISTORY General VA - ID Delivery Service Created and managed excel sheet database for patient on different markets. Created and managed excel sheet database for employees. Created and sent NDA for newly hired employees and business partners. Managed customer information by adding them onto different applications used by the client such as Housecall Pro, Text Vending and Shopify. Managed company’s menu on Nuggs for different markets such as Inland Empire, Los Angeles and San Fernando Valley areas. Managed orders and customer information as they come in real time. Medical Biller (VA) – Innovative Supply Group Checked, Confirm and Sent checks to medical suppliers. Submit billing data to insurance providers. Managed Drop shipping orders: Created orders and sent them to Nursing homes/facilities. Entered bills thru Quickbooks Entered Checks thru Quickbooks Sourcing/ Recruitment Specialist Checked LinkedIn job seekers who responded to job postings of the company. Checked and gathered information from other social media platforms where the job posting was present. Placed gathered information on the database with all the information every applicant has. Did phone interviews for applicants and if all is good, invite applicant for an initial interview. Logistics - Shipping Coordinator (VA) - FocusInc Group of Companies - Bacolod, Western Visayas 05/2016 - 11/2017 Gathered, logged and monitored all shipping data. Took corrective action in the case of accidents and delays to minimize extra expenses. E-mailed suppliers, carriers and customers with shipping updates. Updated the database with changes in carrier status. Communicated with dispatchers, warehouses and customers regarding outgoing orders. Prioritized order security, accuracy and on-time pickup and delivery. Quality Assurance Analyst - Teleperformance - Bacolod, Western Visayas 02/2014 - 05/2016 Maintained high departmental standards for quality and productivity metrics. Described solutions to customers accurately and persuasively. Answered telephone calls promptly and minimized delays that could lead to abandoned calls. Worked closely with team members to meet or exceed all customer service requirements. Demonstrated professionalism and courtesy with customers at all times. Enthusiastically participated in job related training. Reviewed technical documentation and procedures. Managed customers' expectations and experience to a high degree of customer satisfaction. Customer Service Rep/ Tech Support for Time Warner Cable Teleperformance - Bacolod, Western Visayas 10/2012 - 02/2014 Met all customer call guidelines including service levels, handle time and productivity. Promptly responded to inquiries and requests from prospective customers. Maintained up-to-date knowledge of product and service changes. Customer Service Representative for Motorola and ADOBE Teleperformance - Bacolod, Western Visayas 04/2012 - 10/2012 Handled all customer relations issues in a gracious manner and in accordance with company policies. Answered customer telephone calls promptly and in an appropriate manner. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Determined customer needs by asking relevant questions and listening actively to the responses. Customer Service Rep/Tech Support for Telstra - TeleTech - Bacolod, Western Visayas 06/2010 - 12/2011 Met all customer call guidelines including service levels, handle time and productivity. Promptly responded to inquiries and requests from prospective customers. Maintained up-to-date knowledge of product and service changes. Investigated and resolved customer inquiries and complaints in an empathetic manner. Adhered to all confidentiality requirements at all times. Managed work flow to exceed quality service goals. Education MARCH 2010 Computer Programming nc iv, La Salle college – victorias march 2008 Victorias national high school march 2006 Negros Occidental Science High School MARCH 2004 VictoRIAS ELEMENTARY school Skills Possess excellent verbal and written communication skills. Proficient in MS office tools like Word, Excel and PowerPoint. Fast learner Has strong attention to detail. Works effectively and efficiently under pressure. Exceptional time management Flexible and willing to work on any shifts available. People person / Team player