Tristan Joseph B. Arandia
42 sAN LEANDRO CITY ST., MONTEREY VILL. SUBD., cONCEPCION peQUEñA, nAGA cITY 4400- -
Linkedin: http://bit.ly/TJARANDIA
Skype: live:triradian_1
INTRODUCTION
I am a self-motivated and progress-driven Virtual Administrative Assistant with an extensive background in this industry. With a long-standing record of initiative and innovation, I have developed and executed strategies that I believe will bring value to a company.
Throughout the course of my career, I have honed my abilities in Technical support and customer service. I am an astute problem-solver capable of prioritizing and managing complex projects with proficiency.
In my previous role, I exercised skills in customer service, teamwork and database management and consistently contributed to team efforts and organizational improvements. I am open-minded and focused on new developments in my field. I have proven to be effective and motivational, with proficiency in time-management and collaborative work. I enjoy brainstorming and coordinating efforts to achieve a common goal.
EDUCATION
Bachelor of Science in Information Management 1999 -2004
Ateneo de Naga University, Naga City PH
Graduate High School 1995 - 1999
Camarines Sur National High School, Naga City
Graduate Elementary 1995
Naga Central School I, Naga city
WORK EXPERIENCE
Virtual Assistance (Part time)
Frontier Therapy
Notes checking
Document uploading
Office staff
April 2017- January 2019
Website developer (Project based)
Eatchakan.com
Created and designed the website powered by wordpress
March 2018
Dispute Manager (Part time)
ArtsnGames.com
Answer all claims/Chargeback filed by customer in shopify and paypal. Make sure that we will come into agreement and satisfy both party. Nevertheless, resolves all issues that arises and come up with a win-win resolution.
Web design (WordPress)
February 2017 – April 2019
Technical Support/Customer Service Representative
OPTUS, Convergys Philippines
Alabang, Muntinlupa City, Philippines
Provides Technical assistance for internet connectivity issue of mobile and computer of our customers. Answers customer calls and assists them with their billing ang account issues. Promotes excellent customer experience to the customer.
March 2016-February 2017
Technical Support
Intel Security – McAfee, Sutherland Global Services
Camarines Sur
From Customer service representive and was chosen to be part of the Pilot team for Sales. Transferred to Technical Support and promoted as Subject Matter Expert. Take supervisor call and manager call. Provide daily, weekly and monthly report for total calls handled, call drivers and case status to client using Excel. Provides update to the customer via email and if necessary call the customer.
April 2011- February 2016
Technical Support
Dell Business Printers
Ortigas, Quezon City
Provides overall support to Dell business partners with issues/technical problem on their printers.
October 2009- March 2011
Skills
web developer(WordPress)
Manage Emails
Provide Research
Adobe Photoshop
Advance user in Excel
Customer support
Technical Support
Data Entry
Amazon Seller Virtual assistant (Listing creation/optimization/data entry/research)
Strengths
Sense of Responsibility
Dependable
Dynamic Team Player
Time Management Skills
Excellent Critical Thinking Ability
Willingness and Ability to Learn
Creative & Resourceful
Ability to Work with Minimum Supervision
Excellent Skills in Communication & Collaboration
