Trisha Jan Gale Uy

TRISHA JAN GALE UY About Me A seasoned professional with a proven track record in customer service excellence and business development, I bring a wealth of experience to the table. Having successfully navigated senior roles in customer service, including handling escalations and team management, I have recently transitioned into a dynamic role as a Business Development Associate. In this capacity, I am responsible for client outreach, marketing strategies, and acquiring potential clients through cold calling and prospecting. Education University of Cebu Nursing Education 2015 - 2015 Experience Language English Tagalog Skills Data Entry Escalation Process Customer Retention Online Moderation Online Community Moderation Communication Amadeus GDS Strategic Business Development CRM Management (Salesforce, Zendesk, Hubspot, Zoho) Customer Service VA Insight CX ---- Sept 2025 – Dec 2025 Answer inbound calls for pest control customers Set appointments for services Provide retention for cancelling customers Make outbound calls for follow up and send emails Business Development Associate Radiant BPO Services Inc. — Apr 2024 – Aug 2025 Tracked and traced customer shipments to ensure timely delivery Provided post-sales support and resolved client inquiries Processed invoices and coordinated billing requirements Handled load building, scheduling, and logistics data entry Business Development Associate Cebu Tele-net Philippines Corp. — Jun 2023 – Mar 2024 Conducted prospecting and cold calling for B2B sales Scheduled and led meetings to secure partnership contracts Delivered product demos and managed client-facing presentations Managed outreach campaigns to drive new client acquisition Acquisition Specialist Inkshared Solutions Inc. — Jun 2022 – Oct 2022 Performed cold calls to identify and engage new business partners Managed full sales cycle from lead generation to closing deals Negotiated terms and built long-term partner relationships Documented all sales activities for performance tracking Customer Service Representative Staff Outsourcing Solutions — Jan 2022 – May 2022 Delivered effective customer support via phone and email Troubleshot product issues and provided timely resolutions Monitored inventory and order status for client inquiries Coordinated with logistics partners through B2B communication Senior Travel Consultant Teleperformance — Apr 2021 – Oct 2021 Resolved escalated issues for premium travel clients Provided support and account assistance for cardholders Booked flights, hotels, car rentals, and activities Coordinated with travel vendors for itinerary accuracy Customer Service Representative Concentrix — Oct 2020 – Feb 2021 Assisted members with insurance and benefits-related questions Called providers to verify affiliate and coverage details Documented interactions for compliance and reporting Ensured high-quality customer experience and satisfaction Content Moderator Alorica — Jun 2020 – Oct 2020 Reviewed user-generated content on a major social platform Identified and flagged content violating community standards Ensured safe and appropriate content for end users Met daily moderation and accuracy performance metrics Subject Matter Expert ePerformax Contact Centers & BPO — Jan 2019 – Oct 2019 Provided advanced support and solutions for customer inquiries Assisted agents with complex product or process questions Handled supervisory-level escalations and complaints Performed technical troubleshooting for mobile devices