Trisha Jan Gale Uy

I am a seasoned customer service and business development professional with over five years of experience supporting clients across BPO, sales, logistics, travel, and healthcare-related accounts. I have a strong background in handling escalations, customer retention, and end-to-end client support, along with proven success in prospecting, cold calling, and managing outreach campaigns to acquire new clients. I am highly skilled in CRM tools such as Salesforce, Zendesk, HubSpot, and Zoho, and I am comfortable managing data, invoices, scheduling, and client communications. My experience also includes online content moderation, community management, and subject-matter expert responsibilities, where accuracy, confidentiality, and attention to detail were critical. With a foundation in nursing education, I bring empathy, professionalism, and strong communication skills to every role. I am reliable, proactive, and adaptable, making me well-suited for remote virtual assistant, customer support, or business development positions.