Trinh Truong

TRƯƠNG NGUYỄN KIỀU TRINH With over 2 years of experience in customer service and business operations, I have honed strong analytical, problem-solving, and information management skills. I am eager to apply my meticulous attention to detail and quick learning ability to work with Large Language Models (LLMs) and data-related tasks. My goal is to contribute effectively to a remote work environment, leveraging my experience in handling diverse information and customer interactions. Email:-Date of Birth: 03/06/2000 Phone:- Adress: Nguyễn Công Thượng Street, Bạc Liêu City EDUCATION: SKILLS:     CAN THO UNIVERSITY ||- Commercial Business Bacherlor Degree | GPA 7.4/10 English Certificate: B2     Analytical & Problem-Solving Skills Proficient in Microsoft Office (Word, Excel, PowerPoint) Web Searching & Information Gathering Fact-checking & Intent-checking (developed through meticulous handling of customer inquiries and data validation) Ability to Work with LLMs (eager to learn and apply new methodologies) Upper-Intermediate English Proficiency (B2) Quick learner and adaptable to complex guidelines and new methods.    EXPERIENCE: BBSmart English Center For Kids 04/2024 – 05/2025 Consultant Staff  Advised on English courses, providing detailed and accurate information to students and parents  Managed student care and class administration (over 100 students), ensuring information accuracy and timely updates  Scheduled placement tests and advised on suitable courses, collecting and analyzing data to provide appropriate recommendations  Handled customer service operations, responding to inquiries and feedback with meticulous care  Coordinated class activities Hoa Binh 1 Wind Farm Resort 10/2022 – 12/2023 Sale Staff  Consulted and guided customers on service information, ensuring clarity and precision.  Managed the company's fanpage, updating content and interacting with users precisely  Resolved complaints and provided solutions, requiring thorough problem analysis  Maintained and developed corporate client relationships, generating detailed sales reports