Trina Biggs

TRINA PATRICE BIGGS ALBION DISTRICT MANDEVILLE P.O MANCHESTER -- CAREER OBJECTIVE To contribute to the effectiveness and functioning of your organization through strong communication and interpersonal skills that will help the company to achieve its goals as well as to help me with my professional growth and development. WORK EXPERIENCE Care Solace (Remote) November 2021- December 2023 Position: Team Manager Coaching and Supervising of Team Members Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance Listen to team members’ feedback and resolve any issues or conflicts Plan and organize team building activities Team Member Audits Check and monitor time cards for Payroll Answering inquiries Centerfield Jamaica, New Kingston January 2021- August 2021 Position: Sales Expert Answering inquiries resolving problems Fulfilling request of customers Maintain database Meeting Sales targets Selling clients Ibex Global, Downtown Kingston July 2019- March 2020 Position: Team Leader/ Consultant Coaching and Supervising of Team Members Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance Listen to team members’ feedback and resolve any issues or conflicts Plan and organize team building activities Team Member Audits Check and monitor time cards for Payroll Answering inquiries Sutherland Global, Mandeville Manchester October 2018- June 2019 Position: Consultant ATT-ISM Answering inquiries resolving problems Fulfilling request of customers Maintain database Give accurate and precise information to customers Upselling products to customers Meeting Sales targets PM Grocery and Liquor Store February 2014- October 2018 Position: Cashier Supervisor Maintain a positive work environment for all Cashiers Resolve cash tills at the end of every shift Generate accurate till reports for each register Manage and perform all check-out functions on a daily basis Communicate clearly and openly with customers Manage the check-out area and ensure each station remains clean and efficiently run Respond to Cashiers’ requests for price checks and other functions for customer service Listen to customer complaints and questions and refer them to the assistant manager when required Ensure all stations have adequate cash and change at all times Serve as the primary point-of-contact for customer service associates EDUCATION SOUTHWEST TVET INSTITUTE NEWPORT, NEW PORT MANCHESTER- Sept. 2015- March 2017 National Council on Technical Vocational Education and Training (NCTVET) Levels 3 & 4 Certificate in Events Planning Management TPDCo. Team Jamaica Certificate VOCATIONAL TRAINING DEVELOPMENT INSTITUTE, MANCHESTER- October 2013 Customer Service – Certificate INSTITUTE OF ACADEMIC EXCELLENCE (IAE), 26 MANDEVILLE PLAZA MANCHESTER- September 2012- June 2013 CARIBBEAN EXAMINATION COUNCIL (CXC) GENERAL PROFICIENCY 4 CSEC BISHOP GIBSON HIGH SCHOOL, 3 NEWLEIGH ROAD MANDEVILLE MANCHESTER - September 2006- June 2011 CARIBBEAN EXAMINATION COUNCIL (CXC) GENERAL PROFICIENCY 6 CSEC SEMINARS, CONFERENCES & WORKSHOPS PARTICIPATION Health and Safety (Fire extinguisher usage) 2016 STVET NEWPORT Proper way to use a fire extinguisher Step to take when faced with a fire SPECIAL ATTRIBUTES (SKILLS) Communication Skills Writing Skills Inter-Personal Relationship Photography SOFTWARE APPLICATION Microsoft Word Microsoft Excel Microsoft PowerPoint CO-CURRICULAR ACTIVITIES & AWARDS Community Netball Tennis Badminton SPECIAL INTERESTS & HOBBIES Playing Tennis Reading Traveling Eating REFERENCES: Available upon Request