Trina Biggs

I am a team manager with an associate's degree in meeting and event planning from Heart Trust NTA. I have over five years of experience in the BPO sector, where I developed strong salesmanship, negotiation, and customer service skills.

At Care Solace, I led and supported a team of 15 customer service representatives who provided compassionate and efficient solutions for families seeking mental health care. I coached and supervised my team members, communicated team goals and expectations, and planned and organized team-building activities to foster a positive and collaborative work environment. I also monitored and ensured the quality and productivity of my team's work, and resolved any issues or conflicts that arose. I am passionate about helping people and delivering quality service.