Tricilla Lomey

 TRICILLA LOMEY 6 Beach Avenue, Kingston 2 |- |-| Objective: To obtain a challenging role in a customer-oriented company where I can utilize my skills and experience to provide exceptional customer service. Experience nov 2016 -present Office Administrator-(receptionist/dispatcher, PART-TIME) ADVANCED integrated systems Prepare sales quotes using company guidelines Implement schedules for technicians to ensure maximum productivity Generate daily feedback and punctuality reports Implement payment tier to ensure timely payment from customers Dispatch technicians as needed Organize and maintain the office area Manage stocks and replenish as required Filing and documentation for all departments june 2019 – may 2021 Virtual Administrative Assistant, - Easy VA Outsourcing • Handle 50-100 calls daily with great time management, efficiency, and customer satisfaction • Use scripts efficiently while demonstrating critical thinking to generate quality leads and increase sales • Streamline notes from solicited customers to aid in the acquisition to secure sales Education jan 2022 - present Associate of Science in Business Administration, University of the Commonwealth Caribbean-Pending CXC Passes: • English A - • Principles of Business - • Office Administration - • Mathematics - • Principles of Accounts - may 2020 march 2023 August 2023 Certificate in Customer Service, Heart Trust NTA inflight institute CT201 (One Flight Attendant On-board) first aid Certificate, heart Foundation CPR AED certificate Skills references Excellent communication and interpersonal skills Customer-oriented mindset Strong attention to detail Ability to multitask and work under pressure Proficient in Microsoft Office Suite Excellent time management skills Available on request