TREVOR MACHEKA-
|
linkedin.com/in/trevormacheka/
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WORK EXPERIENCE
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BITE Data, Massachusetts, US
Oct 2023 – present
Customer Success | Analyst (Remote)
● Provide expert technical support to clients, addressing data query issues and guiding them on effectively utilizing BITE
Data's trade compliance screening and supply chain risk mitigation tools.
● Improved OpenSearch queries by 10% for faster Boolean matching and data retrieval.
● Cleaned, analyzed, and ingested thousands of lists to help clients navigate regulatory complexities confidently.
Arrendy AI, New York, US
Feb 2024 – May 2024
Customer Support Consultant (Remote)
● Provided dedicated customer support to Arrendy.ai clients, resolving product listing issues on various platforms, such as
Amazon and Walmart, through the utilization of Sellercloud, and created optimization documentation, resulting in a 10%
increase in customer satisfaction scores.
● Implemented SEO optimizations and wrote blog posts highlighting effective tools for e-commerce businesses to enhance
revenue generation and streamline their online operations.
Athstat Gaming, Massachusetts, US
Oct 2021 – Sept 2023
Analyst | Sales Engineer (Remote)
● Redefined SEO strategy for Athstat Gaming, reducing bounce rate from 47% to 29%, and optimized blog content with
targeted keywords and backlinks.
● Created custom dashboards for sports teams, integrated HubSpot with Looker Studio for KPI tracking, and delivered
impactful demos to potential clients.
● Generated leads, developed sales campaigns, and maintained customer relationships using tools like HubSpot and
Mailjet, boosting engagement through weekly newsletters.
Econet Wireless, Harare, ZW
Sept 2019 – Aug 2020
Data Science Intern
● Daily reporting on subscriber activities on the network as well as tracing network faults and providing recommendations.
● Write and optimize SQL or Python scripts to manipulate, transform, and format data, while fulfilling ad-hoc reporting
requests from business stakeholders using BI tools like Qlik Sense.
OmniContact BPO, Harare, ZW
June 2019 – Aug 2019
Telesales Intern (Remote)
● Made outbound calls to potential clients in Durham, South Australia, to sell solar systems, utilizing Google Maps, View,
and Pylon systems to customize installations and calculate total costs for tailored solutions.
Telecel Zimbabwe, Harare, ZW
May 2017 – July 2017
Customer Support
● Handled 220 inbound calls daily, explaining company policies, products, and services to customers while addressing
and resolving any issues they were facing to ensure they fully understood how everything works.
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EDUCATION & SKILLS
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Midlands State University, Gweru, Zimbabwe
Bachelor of Science, Information Systems
Graduated November 2021
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Skills : Excel, Hubspot, Zendesk, Avaya, Apollo, Instantly, Zapier, LinkedIn Sales Navigator, Mailjet,
Sellercloud, Python, Looker Studio, SQL
