Trevor Macheka

❓ Struggling to retain customers, close deals, or make sense of your business data?

❓ Feeling stretched between supporting users, chasing leads, and figuring out what’s working—or not?

✔️ With 4+ years of remote experience in data analytics and customer support teams - helping teams & companies across Southern Africa, Europe, and USA to solve real problems with clarity, efficiency, and care.

Here’s what I bring to the table:

🔹 Customer Support & Success

– Resolved complex queries across e-commerce, telecom, and SaaS, boosting satisfaction by 10% at Arrendy AI

– Created documentation that reduces tickets and empowers users with faster self-service

– Managed CRM workflows in HubSpot and Mailjet while running sales campaigns and product demos at Athstat Gaming to convert leads and drive engagement

🔹Data and Insight-Driven Strategy

– Built Looker Studio dashboards to track performance and KPIs

– Analyzed large datasets to improve compliance workflows at BITE Data

– Improved SEO and cut bounce rates by 18% with keyword-focused content

🔸 Tools I Use: Python, R, Looker Studio, SQL, HubSpot, Advanced Excel, Sellercloud, Zendesk, Mailjet, Apollo, LinkedIn Sales Navigator

🔸 Industries: Data Management & Sports Analytics • E-commerce • Trade Compliance • Telecommunications • AI

Whether you need better support ops, sharper sales funnels, or clearer insights from your data—I’m here to help.

📬 Let’s connect. I’d be happy to offer ideas or build a quick action plan for your business.