Trevor Macheka

❓ Struggling to retain customers, close deals, or make sense of your business data?

❓ Feeling stretched between supporting users, chasing leads, and figuring out what’s working—or not?

✔️ Having someone who understands the full customer journey—from first touch to long-term retention—can change everything.

✔️ With 4+ years of remote experience across customer support, sales, and analytics, I help companies across Southern Africa, Europe, and North America solve real business problems with clarity, efficiency, and care.

Here’s what I bring to the table:

🔹 Customer Support Excellence

– Resolved complex queries across industries including e-commerce, telecom, and SaaS

– Boosted customer satisfaction by 10% at Arrendy AI

– Wrote clear documentation and support content that saves teams time and improves self-service

🔹 Sales & Lead Management

– Designed and executed sales campaigns at Athstat

– Delivered demos that converted prospects into loyal clients

– Managed CRM workflows in HubSpot and Mailjet to nurture leads and boost engagement

🔹 Data & Insight-Driven Strategy

– Built dashboards using Looker Studio to track performance and KPIs

– Cleaned and analyzed large datasets to improve compliance workflows at BITE Data

– Improved SEO and reduced bounce rate by 18% through keyword strategy and content refinement

🔸 Tools I’m fluent in:

HubSpot, SQL, Python, Looker Studio, Excel, Sellercloud, Zendesk, Mailjet, Apollo, LinkedIn Sales Navigator

🔸 Industries I’ve worked with:

📈 Sports Analytics

🛒 E-commerce

🧾 Trade Compliance

📞 Telecommunications

Whether you need someone to manage your support pipeline, create actionable analytics, or help your sales team close smarter—not harder—I’m here to help.

📬 Send me a message and let’s talk about your current challenges. I’d love to offer ideas or even put together a quick action plan tailored to your business.