Tran Nguyen

Tran Nguyen Anaheim, CA 92804-- Authorized to work in the US for any employer Work Experience SERVER T.G.I Fridays April 2022 to September 2022 • Ensured compliance with policies, maintained cleanliness, and delivered exceptional customer service • Adhered to company standards, kept workstations sanitary, and enhanced customer satisfaction • Closed shifts efficiently, upheld hygiene standards, and improved customer interactions • Delivered exceptional customer service as closer, ensuring adherence to company policies while maintaining impeccable work stations. Consistently exceeded guest expectations. • Optimized table turnover rates through efficient service, contributing to increased revenue. Resolved customer concerns promptly, fostering positive dining experiences. ASSOCIATE BANKER Chase September 2021 to February 2022 • Assisted customers with transactions, enhancing service efficiency and satisfaction. • Verified sensitive information, ensuring compliance and security in account management. • Facilitated product enrollments, boosting service adoption and customer engagement. Guided customers through product enrollment, optimizing their banking experience with tailored solutions like bill pay and overdraft protection. • Managed diverse customer transactions, enforced security protocols, and drove digital adoption, enhancing account management efficiency and customer satisfaction. Jan 2022-Feb 2022 Call Center Trainee • • • • • • Assist customers with account maintenance and account opening Provide information on bank products and services Monitor customer accounts for suspicious activity Maintain customer records and update customer information Followed up with customer inquiries Averaging 60-100 inbound calls daily TELLER Wells Fargo September 2019 to April 2021 • Facilitated customer transactions, enhancing service efficiency and satisfaction. • Managed foreign currency exchanges, boosting accuracy in daily operations. • Promoted digital banking solutions, increasing customer engagement. • Collaborated with team to streamline administrative tasks, improving workflow. • Executed opening and closing procedures, ensuring operational readiness. • Promoted digital banking solutions, significantly increasing customer adoption rates and streamlining branch operations. • Expertly handled foreign currency transactions, demonstrating meticulous attention to exchange rates and international banking protocols.