Tran Nguyen

SERVER T.G.I Fridays

April 2022 to September 2022

• Ensured compliance with policies, maintained cleanliness, and delivered exceptional customer service

• Adhered to company standards, kept workstations sanitary, and enhanced customer satisfaction

• Closed shifts efficiently, upheld hygiene standards, and improved customer interactions

• Delivered exceptional customer service as closer, ensuring adherence to company policies while maintaining impeccable work stations. Consistently exceeded guest expectations.

• Optimized table turnover rates through efficient service, contributing to increased revenue. Resolved customer concerns promptly, fostering positive dining experiences.

ASSOCIATE BANKER Chase

September 2021 to February 2022

• Assisted customers with transactions, enhancing service efficiency and satisfaction.

• Verified sensitive information, ensuring compliance and security in account management.

• Facilitated product enrollments, boosting service adoption and customer engagement. Guided customers through product enrollment, optimizing their banking experience with tailored solutions like bill pay and overdraft protection.

• Managed diverse customer transactions, enforced security protocols, and drove digital adoption, enhancing account management efficiency and customer satisfaction.

Jan 2022-Feb 2022

Call Center Trainee

• Assist customers with account maintenance and account opening

• Provide information on bank products and services

• Monitor customer accounts for suspicious activity

• Maintain customer records and update customer information

• Followed up with customer inquiries

• Averaging 60-100 inbound calls daily

TELLER Wells Fargo

September 2019 to April 2021

• Facilitated customer transactions, enhancing service efficiency and satisfaction.

• Managed foreign currency exchanges, boosting accuracy in daily operations.

• Promoted digital banking solutions, increasing customer engagement.

• Collaborated with team to streamline administrative tasks, improving workflow.

• Executed opening and closing procedures, ensuring operational readiness.

• Promoted digital banking solutions, significantly increasing customer adoption rates and streamlining branch operations.

• Expertly handled foreign currency transactions, demonstrating meticulous attention to exchange rates and international banking protocols