Tran Huu Loc

TRAN HUU LOC SERVICE DESK CONSULTANT PROFILE CONTACT - Nearly 8 years in Customer/Technical support field Being in various roles of different teams responsible for EDI process Knowledge in EDI expertise, ERP systems, B2B relationships WORK EXPERIENCE -District 5, Ho Chi Minh City TrueCommerce Vietnam Senior Service Desk Consultant (Tier 3) - OneTime product APR 2024 - PRESENT SKILLS Problem-solving Adaptability Researching and investigation Exceptional English skills Eagerness to learn new knowledge Provide guidance, complete requests on system update, resolving issue, minor/major changes for customers using OneTime service The pioneer member in Vietnam OneTime team who handles phone calls from client along with the UK team Coordinate with other internal teams (mapping, software) to resolve system failure, unexpected bugs, etc Share personal experience to improve team’s performance during meeting/training sessions B2B Gateway Production Support - Team Leader Production Monitor - Team Leader INTEREST Reading Running tournaments Available on request SEP 2019 - AUG 2022 Supervise Production Monitor Engineer team to complete assigned tasks on CIP (Cloud Interchange Platform) system Work with development teams to enhance system performance in order to reduce system failure Monitor all inbound/outbound transactions via CIP, notify responsible contacts if any problem occurs (24/7) Customer/Technical Support Analyst REFERENCE AUG 2022 - APR 2024 Support and manage TrueCommerce B2B Gateway support in Vietnam office Train members with the working process Optimized workload among team members Analyze issue to find the best approaching solution for each particular case MAR 2017 - SEP 2019 Work with integrated customers who already have an ERP (Enterprise Resource Planning) system to upload/download a great number of transaction daily Consult with mapping team, fix ASCII wiring, change process logic if needed EDUCATION Ho Chi Minh City University of Technology (Bach Khoa) Honor Program for Computer Engineering 2014 -2016