Tracy Muleya

Contacts​ Mobile: -, - Email:-Address: Chamba Valley , Meanwood Kwamwena, The Lusaka Hotel Lusaka. Professional Summary I am a hardworking, reliable and self-motivated young lady, with vast experience working with people. Wansanje Travel and Tourism Institute - Lusaka, Zambia Diploma in Tourism and Business Studies - 2023 Kalingalinga Dreams Center - Lusaka, Zambia Digital Literacy Certificate – May 2023 Choma Secondary School -Choma, Zambia Grade 12 Certificate - 2020 Niko Girls Technical Secondary School,-Namwala, Zambia. Grade 9 Certificate – 2017 Maranatha Primary School -Choma, Zambia. Grade 7 certificate – 2015 Home needs Limited - Choma, Zambia. Customer Service Agent| January 2021 November 2021 ●​ Created and maintained customer relationships. ●​ Managed cash box. ●​ Effectively took stock. ●​ Made accurate and timely payments to suppliers. ●​ Labeled and updated stock prices. ●​ Effectively performed all assigned tasks. Baby boom Limited, Choma, Zambia. Customer Service Agent | Jan 2022 – Oct 2022 ●​ Greeted and welcomed customers. ●​ Attended to customers with patience and kindness. ●​ Made inquiries about needed and new stock. ●​ Promptly managed transactions. ●​ Assisted with receiving and storing inventory. The Gateway Tours and Travel Tour Coordinator Intern | Feb 2024 – April 2025 ●​ ●​ ●​ ●​ ●​ ●​ Created and sold tailor made package holidays. Developed marketing strategies. Sold air tickets for inbound and outbound travellers. Created posters for advertising. Attended meet and greets for networking purposes. Managed the company's social media page. Computer Competencies Excel, Microsoft Word and Microsoft PowerPoint Interests, and Accomplishments ●​ ●​ ●​ ●​ ●​ ●​ ●​ Made class educational charts from grade 5 to grade 7 at Maranatha primary school. Tuition Dining Hall Captain at Niko Girls Technical Secondary School. Member of Choma secondary school gospel team. Shooter of The Panthers Basketball team at Choma Secondary School Vice Secretary for Choma Secondary Press Club. Completed grade 12. Improved customer satisfaction by 35% by labeling and updating stock prices and maintaining quality customer service. Additional Skills ●​ Excellent customer skills that ensure customer satisfaction. ●​ Fluent in English, to easily communicate with people. ●​ Problem solving skills. ●​ Constantly eager to learn and I easily adjust. Languages ●​ Nyanja ●​ English Mrs Gladys Muchimba (Owner/CEO) Home Needs Limited, Choma ●​ Tonga Phone: - Mrs Matilda Mukosayi (Owner/CEO) Baby Boom Limited, Choma Phone: - Mr Watson Munsanje Director at Wansanje Travel and Lusaka Phone: - Tourism Institute,