Tracy Muleya

I'm particularly adept at managing the needs of clients and ensuring that they have a positive experience. I am resilient and can remain calm and collected under pressure. I have strong attention to detail and take pride in my work. I am also a team player and enjoy working with others to ensure that all client's needs are met.

My responsibilities at my previous job as a tour operator involved, Creating and selling tailor made package holidays, developing marketing strategies. Selling air tickets for inbound and outbound travellers, creating posters for advertising, attending meet and greets for networking purposes, managing the company's social media page. And greeting and welcoming customers, creating and maintaining customer relationships, promptly managing transactions, taking stock, assisting with receiving and storing inventory and making accurate and timely payments to suppliers. During my time as a customer service agent, we improved customer satisfaction by 35% by labelling and updating stock prices and maintaining quality customer service. The experience working at Home Needs allowed me to interact with different customers improving my communication skills.